Customer Service Officer

Position SummaryWe are looking for a dependable and customer-focused Customer Service Officer to assist customers with inquiries, provide information, and help resolve service-related concerns. The successful candidate will communicate professionally, follow through on customer requests, and contribute to a welcoming and service-oriented environment.ResponsibilitiesRespond to customer inquiries and provide clear, accurate information.Explain available products, services, and promotional offerings.Listen to customer concerns and help identify appropriate solutions.Direct complex requests to the relevant team members.Follow up on outstanding customer questions and requests.Maintain accurate records of customer interactions and service matters.Identify recurring questions or concerns and share feedback with the team.Work collaboratively with colleagues to maintain consistent service standards.BenefitsPaid training and onboarding support.Opportunities to strengthen communication and problem-solving skills.Collaborative work environment.Professional development and career advancement opportunities.Hands-on experience in customer relations.