Customer Success Specialist (CSS)

Customer Success Specialist (CSS)

20 Sep 2024
Ohio, Columbus 00000 Columbus USA

Customer Success Specialist (CSS)

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Title: Customer Success Specialist (CSS)Location: United States-Ohio-ColumbusJob Number: 26411AboutFedEx Supply ChainFedExSupply Chain, a subsidiary of FedEx Corp. (NYSE: FDX), is a leader in thethird-party logistics industry offering a diverse service portfolio thatenables commerce for businesses. With a proven track record of innovation andoperational excellence, FedEx Supply Chain takes a consultative approach tooptimize logistics processes, implement innovative technology and drivecontinuous improvement. By leveraging best practices and the world-renownedFedEx network, FedEx Supply Chain delivers leading solutions that provideflexibility, enable scalability and improve cost-effectiveness for customers.Through more than 11,000 employees, 130 operations and 35 million square feetof warehouse space, FedEx Supply Chain manages nearly 150 million packages andprocesses 358 million returns each year. For more information, go tosupplychain.fedex.com.WeHave….Astrong FedEx brand consistently ranked among the world’s most admired andtrusted employers.Atop notch leadership team with the experience needed to grow and develop yourcareer.Anopen mind for new ideas and creative methods.Astrong compensation and benefits package, including health, vision, dental,401k with a strong match and much more!GeneralSummary….The Customer Success Specialist (CSS) isresponsible for providing value to our internal team, our customers and our buyers.This is accomplished by providing high quality, knowledgeable expertise andsupporting all areas of the business by consistently taking on new responsibilitiesas needed. This fast-paced, multi-tasking job is continuously changing tosupport the sales, finance, procurement and operations team as well as ourcustomers and buyers through responsibilities such as selling, on-line productpostings, project management, account maintenance, financial tracking,inventory management, system testing and problem solving.This position will beresponsible for…Manage designatedcustomer accounts by providing best-in-class customer service while buildingand maintaining strong customer relationships.Operate as the leadpoint of contact for any and all matters specific to your customers. Must beavailable to support customers at all hours of the day as needed. Includingevening and weekend hours.Responsible formanaging account inventory which may include monitoring customer inventorylevels, channel management, updating product information, manual inventoryentry, creating orders, ASN creation, developing reports and systematicallypurchasing inventory.Review inventoryavailability daily and work with operations and systems team to verifyaccuracy. Look for red flags and missing or inaccurate inventory.Provide support to the FinanceTeam by aiding in end of month close through inventory tracking and reporting.Oversee the buyerpayment and shipment programs ensuring all payments are made and orders are scheduledwithin the given timeframe.Compile and submitreports as scheduled or when requested by customers and/or teammates.Support sales team asneeded by creating orders, pulling manifest, selling, reporting and combininginventory to create deals for the team to sell.Identify, research andprovide creative problem resolution for customers ensuring the root cause isidentified and understood to prevent future occurrences.Act as the liaison forall new customers to ensure each step of the onboarding process is completedproviding a successful go-live.Coordinate withoperations, finance and sales teams to identify and increase customer’s valueadded services. Responsible for educating and selling customer any new servicesoffered.Schedule and conductface-to-face Quarterly Business Reviews with each designated customer. TravelrequiredConsistent training forsystem updates/enhancements within team as well as customer training.Coach and train new andcurrent teammates as needed.Responsible for daily businessdecision-making regarding designated accounts.Assist various teams inthe delivery of system implementations, new business start-ups, BRD's and otherprojects.Qualifications:You might be a greatfit if….Education/ExperienceBachelor’s Degreepreferred and 3-5 years of customer service or sales support experienceIn lieu of degree, highschool diploma or GED and 4-6 years of relevant experienceAbility to support andcommunicate to teammates and customersMust be available tocustomers outside of office hoursStrong sales, customerservice, analytical, verbal and written communication skills; detail-orientedand flexibleProficiency with MSExcelSense of urgency tosolve issues for the customerExperience indelivering client-focused solutions based on customer needsAbility to travel asneededStrong Multi-taskingskillsPhysical/Cognitive RequirementsWith orwithout accommodation:Ability to follow policies andprocedures.Ability to read, write and interpretinformation.Ability to add, subtract, multiply anddivide.Ability to use hands to finger, handle,or feel.Ability to sit/walk/stand for up to 8hours per day.Must possess visual acuity, i.e., close,distance, and color vision, depth perception and the ability to adjust focus.ADA–FedExSupply Chain will make reasonable accommodations in compliance with theAmericans with Disabilities Act of 1990.Reasonableaccommodations are available for qualified individuals with disabilitiesthroughout the subsequent application process.FedEx Supply Chain is an equal opportunity employer.We evaluate qualifiedapplicants without regard to race, color, religion, sex, sexual orientation,gender identity, national origin, disability, veteran status, and other legallyprotected characteristics.Job: Customer Service

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Job Details

  • ID
    JC2717591
  • State
  • City
  • Full-time
  • Salary
    N/A
  • Hiring Company
    FedEx Supply Chain
  • Date
    2019-09-20
  • Deadline
    2019-11-18
  • Category

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