Database Manager

Database Manager

14 Aug 2024
Ohio, Columbus, 43085 Columbus USA

Database Manager

Vacancy expired!

Level 2
Description:
Executive Summary:
The Technology Workplace Support Services (WSS) team provides technology support to the Company's end user community. As part of these services, WSS is responsible and accountable for the end to end IT asset lifecycle, from procurement through disposal. It is critical to the Firm that accurate asset recording, inventory and auditing become part of the culture of WSS. Reporting, auditing and continuous improvement are also part of the IT Asset Management vision.
Candidate(s) for the role are expected to comprehend the overall asset program, incorporate operational best practices in their daily routine, learn various tools and identify operational efficiencies. Data entry, ticket management and documentation maintenance will be a core part of the day-to-day duties. The individual should have both technical and communication (written and verbal) skills and exhibit keen attention to detail. Individuals in this role must be motivated and intrigued to dive into areas, working with various teams in support services, infrastructure and development areas. Must have excellent organizational and time management skills to manage multiple streams of work. Knowledge of Microsoft Excel is required and experience with an ITSM ticketing system would best position this candidate(s) for success.
Responsibilities include:
Ensure all support processes (both project and business as usual) include asset record updates as necessary and manage the implementation into workflow so Ticket and Asset Database Updates Management of ServiceNow Requests/Tasks and/or Incident tickets
Identification of new products / hardware make/models into database
Asset update / recording into database and ensure ticket quality
Tracking, reporting and escalation of issues
Work with design and development teams to introduce requirements for asset inventory changes and automated workflows
Interaction with various members across WSS, Infrastructure and Corporate Services
Understand, articulate and implement changes within team, as overall Program Leads establish new and/or updated goals, scope and/or tooling
Communicate and provide training/education to teams who perform asset movement (e.g. groups outside of WSS, large scaled project teams, new WSS team members)
Establish and maintain documentation for operational processes that align with the Firms policies and procedures
Work with infrastructure teams in order to build a process to centrally monitor, manage and record infrastructure (e.g. network) assets across 600 locations
Audito/Perform verification and audit of content, ticket workflows and asset inventory
Establish frequency based on requirements from Risk groups and self-audit capabilities
Establish KPI/metrics and standardize reporting on a scheduled basis
Qualifications:
Bachelor’s degree and/or extensive relevant experience
Minimum of 3 - 5 years’ experience in technology or technology troubleshooting environment
Asset Tracking / Management experience a plus
Experience with ServiceNow (or similar ticketing system)
Strong organizational and problem solving skills
Excellent verbal and written communications skills
Advanced Microsoft Excel
Proficient in other MS-Office productivity applications
Proficient in Share Point site maintenance
ITIL certifications a plus
Experience in the financial industry is a plus

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Job Details

  • ID
    JC44869279
  • State
  • City
  • Job type
    Contract
  • Salary
    Depends on Experience
  • Hiring Company
    Alltech Consulting Services, Inc.
  • Date
    2022-08-13
  • Deadline
    2022-10-12
  • Category

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