Implementation Project Specialist II

Implementation Project Specialist II

04 Aug 2024
Ohio, Columbus, 43085 Columbus USA

Implementation Project Specialist II

Vacancy expired!

Job DescriptionIntermediate-level implementation project professional who manages the relationship with client site during entire Implementation phase. Tracks and coordinates all moving pieces of the Implementation from start to end. 1st level of escalation for onsite installation team.Manages Implementation Service deliverables throughout installation project including milestones and project schedule. Develops and maintains consistent standards for project delivery. Reviews project proposals. Confers with implementation team, management or account management to locate the appropriate parties to provide technical advice. Creates and communicates status reporting for both internal and external purposes. Manages project closure and handoff to Account Manager and Help Desk.2-5 years of overall experience in relevant roles. Ability to communicate effectively and build rapport with team members and clients. Ability to travel as needed.If you are a Colorado resident, Please Contact us or Email us at oracle-salary-inquiriesus@oracle.com to receive compensation and benefits information for this role. Please include this Job ID: 177724 in the subject line of the email.ResponsibilitiesOracle Hospitality – Hotel PMS Project SpecialistLocation: US/REMOTENo visa sponsorship is available for this positionAn Oracle Hospitality Project Specialist will have several years of professional experience working in the Hotel or Hospitality field coupled with some Project Management or IT implementation experience. Project Specialists do not have direct reports, but they coordinate client site product installations and handle the day to day onsite activities during the product installation process.Job Description1. Management of ProjectsMain point of contact through entire Installation process through go live

Review each sales order within their area of responsibility

Direct and ongoing Communication with Hotel client contact and staff throughout project

Coordinates project kick-off calls

Sets accurate expectations of Installation process from pre- Implementation process to post Installation

Builds project frame, schedules, and blocks resources for onsite installation

Assists hotels with pre-requisites and ensures client fully understands the Implementation process

Prepares project outline for field Implementation Specialists and provides detailed, specific information on projects and all deliverables

Ensure that licenses, hardware, software, and all project specifications are accounted for

Supervises onsite Oracle Hospitality resources to ensure projects are on track as scheduled

Serves as first point of escalation for the onsite resources

Raises issues to their Implementation Manager

Runs assigned projects from start to finish

This includes the following OPERA related projects:

OPERA New full installations

OPERA Brand to Brand conversions

Post follow-up visits

OPERA added module projects- Sales & Catering, OVOS, etc.

Change of Ownerships

OPERA Upgrades

OPERA Hardware Migrations

2. Leads the assigned site level installation team (installers, senior installers, and consultants)Supervises site level installation process and ensures tasks remain on schedule

Makes recommendations to Implementation Manager on staff utilization

Review of daily communication from site level installers about project

Control and approve all travel requirements for installation team

Approve expenses on a weekly basis

3. Develop the relationship with the client, management company or/or corporate entity4. Review and respond quickly to customer feedback and inquiries – raise issues5. Work with the sales/account management teamAttend project kick-off calls

Attend pre-sales calls

Commit and block appropriate resources for pending contracts and supplemental work

Research billing questions

Provide installation history

6. AdministrativeProvide backup for other Project Specialists as needed.

Review install work schedule for each individual project:

Raise scheduling conflicts to Implementation Manager

Appropriate scheduling based on skill set for owned project

Review undelivered and un-invoiced backlog reports and take action as needed update PM and Oracle to move, bill or cancel work

Supervise the Deferral report to improve revenue recognition

Verify project specialist billing for ASL billing report and PDT billing report on a project basis

Audit installs for customer happiness, communication, project information, sign-offs, billing, etc.

Run data points in the PM scheduling system for accurate reporting

About UsDiversity and Inclusion:An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.Disclaimer:Oracle is an Equal Employment Opportunity Employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Which includes being a United States Affirmative Action Employer

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Job Details

  • ID
    JC44602835
  • State
  • City
  • Full-time
  • Salary
    N/A
  • Hiring Company
    Oracle
  • Date
    2022-08-05
  • Deadline
    2022-10-04
  • Category

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