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DescriptionHas direct sales management responsibility for Sales Specialists in the Insurance Sales Center (Gateway and Akron). Has authority to directly manage all facets of Sales Specialists activities in conjunction with Insurance Sales and Relationship Manager. Manages producers to properly record required sales activity information in MAX and other systems of record as required.+ + Works with team leads and managers to help sales agents achieve optimal performance.
Ensures that Associates handle calls in accordance with established guidelines and procedures.
Intercedes on incoming telephone calls to resolve customer complaints/issues. Monitors and reviews progress and accuracy of work, directs efforts towards achieving agreed performance metrics and provides technical guidance on complex issues.
Responsible for distributing referral volume.
Provides regular feedback, development, and coaching to associates on performance objectives.
Facilitates and maintains positive work environment. Generates various routine management reports and other reporting as needed. Ensures appropriate communication with team members through one-on-one meetings and conducting team meetings. Ensures company policies are enforced and provides coaching, including corrective action, when necessary.
Assists with the recruitment and selection process for new associates and/or lead roles.
Supports the goals and objectives of the Call Center, Management and the Organization.
Provide weekly (or daily as needed) updates to Sales Center management on any ongoing issues, personnel issues and potential areas of risk with meeting client SLA’s.
Oral and written communications skills
Organizational skills
Analytical skills
Knowledge of call center and/or customer service operations
Familiar with Work Force Management, Egain, Verint and Sales Force
Leadership skills
Team Development Skills
Proficient in software applications (Word, Excel, Outlook, PowerPoint)
Time Management skills; ability to prioritize tasks
Basic Qualifications:HS DiplomaAt least 5 years’ experience in Property & Casualty Insurance and/or Call Center ExperienceEEO/AA Employer/Minority/Female/Disability/Veteran/Sexual Orientation/Gender IdentityTobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.Agency Statement: Huntington does not accept solicitation from Third Party Recruiters for any positionWelcome to Huntington!At Huntington, we see it as our responsibility to look out for people. There’s a common bond that connects us all as humans, and together, we can make this world better. An amazing thing happens when we look out for each other. Even helping someone in a small way can have a huge impact. It’s the idea at the core of Huntington and one we’re trying to spread.Our colleagues look out for people by doing the right thing with a Can-Do Attitude, Service Heart and Forward Thinking. Those are our values –simple but powerful. If that sounds like you, we hope you’ll apply to join our team. If you’d like to learn more about how Huntington looks out for people, visit http://huntington.com/lookingoutforeachother.We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at HuntingtonCareers@Huntington.com.EEOC DisclaimerEEO is The Law EEO/AA Employer/Minority/Female/Disability/Veteran/Sexual Orientation/Gender IdentityEEO is The Law - Supplemental PosterTobacco DisclaimerTobacco-Free Hiring PracticeAgency StatementHuntington does not accept solicitation from Third Party Recruiters for any position.
