IT Service Desk Specialist

IT Service Desk Specialist

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Job Description

Information Technology at Abercrombie & Fitch is fundamental to designing, sourcing, developing, and delivering fashion-forward merchandise to our customers. We are committed to implementing new strategic and systematic approaches to generate dynamic technology solutions for our growing business.

The Abercrombie Service Desk is a high energy, customer-oriented team providing technical supportto each of Abercrombie’s coreglobalbusiness functions including corporate, distribution, and retailstoreenvironmentsin a 24x7x365 call center. Service Desk Specialists providesupport through analysis and problem solving to facilitatethe resolution of technology-related incidents. Service Desk Specialists engage with Abercrombie associates located throughout the world utilizingphone, email, chat,and remote communication technologies toprovideservice.

• Provide Tier 1 technical support to corporate, distribution, and retailstoreassociatesforbasic software and hardwaretroubleshooting
• Demonstrate qualities representative of A&F’s unique culture with a strong appreciation for customer service, inclusiveness, and a casual hospitality
• Support retail operations by providing coaching and guidance to store associates
• Troubleshoot problems toresolution or escalatewhen necessary
• Document incidents, comments,andresolutions within the incident management system, utilizing available knowledge resources
• Fulfillhardware and software requests by coordinating andcompleting configuration andinstallation
• Perform end-user training as it regards assistance with supported applications and services

• BA/BS Degreepreferred/in progress towards a BA/BS Degree
• Excellent customer service skills
• Hard working, reliable and dependable
• Ability to work within a team environment, sharing workload and responsibilities
• Quick to adapt and eager to learn
• Effective verbal,phone, written,and interpersonal communication skills
• Capable of maintaining corporateand job-related confidential information
• Technical and Analytical skillsincludingComputer literate and working knowledge of operating systems (Windows/Mac), word processing (Microsoft Word), spreadsheet (Excel) and E-Mail (Notes) software applications required
• Familiarity with mobile device hardware and operating systems (iOS/Android)

Additional Information

ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER