IT Support Specialist ( Contract to Hire or Full-time Direct)
Vacancy expired!
IT Support Specialist We are open to considering contract-to-hire as well as direct permanent hire for this role.
Provide in-person and virtual IT Support and issue triaging
Providing Desktop / Laptop support for Windows OS and Mac OS platforms, & Integrations
Serve as the primary point of contact for all support issues related to Windows, / MS Office suite of applications and their integration to external Enterprise applications
Manage administration, installation, and troubleshooting of corporate hardware, software, and services
Rebuild and image laptops and desktops for redeployment.
Setting up physical workstations at remote locations including Desktops, Laptops, Docking Stations, Monitors.
Contribute to the employee onboarding and offboarding process
Work with Office/People Ops on facilities-related system issues
Multitask and contribute to multiple projects
Develop and maintain documentation of hardware, systems, software, and licensing
Recommend improvements and enhancements to existing systems
Lead technical on-site project for installations and upgrades of infrastructure
Responsible for managing the day-to-day Jira help desk issues and able to escalate
Qualifications
Degree in Computer Science, Information Systems, or related field
3+ years of experience in End-User Computing and Desktop Support.
Knowledge of setup and support for workstations and laptops with emphasis on PC and Mac
Familiarity with workstation remote management software.
Familiarity with the networked environment with the ability to troubleshoot complex workstation and printer connectivity issues.
Ability to promote good cybersecurity practices within the organization and monitor adherence to cybersecurity policies, standards, and controls.
Ability to guide the staff through complex device troubleshooting for Level 1 and Level 2 support
Experience with technologies such as OS Imaging, GPOs, DHCP, DNS, and a basic understanding of network, security, and device troubleshooting
Extensive understanding of Windows OS
Extensive understanding of MacOS
Ability to work and achieve goals without frequent supervision
Strong analytical skills
Excellent verbal communication skills
Strong interpersonal skills
Proficient knowledge of Microsoft core technologies (Windows Server, Active Directory, IIS, SQL, Sharepointetc)
Experience in cloud technologies (AWS, Azure) a plus
Experience with PowerShell or batch scripting a plus
