Location: 700 Ackerman Road, Columbus, Ohio 43202. Work from Home remote option is available for Ohio residents OSU Physicians, Inc. We believe that being engaged and sharing in a larger purpose at work is instrumental to the employee experience. “Tradition, iconic, determination, teamwork, competitive, purpose, compassion, community, pride, integrity.” These are words that our employees use to describe what it feels like to embody the “Buckeye Spirit” and work for our organization. Sound like something you are seeking? We invite you to keep reading.
Located throughout Central Ohio serving as the clinical service arm of one of America’s top-ranked academic medical centers, OSU Physicians, Inc. fosters an environment built on diversity, employee development and quality patient care. At our organization, we value inclusiveness, determination, empathy, sincerity, ownership and innovation by leading the charge toward a better future through the power of connection. Our vision is to push the boundaries of discovery and knowledge to solve significant health problems and deliver unparalleled care to our patients. Apply now and work together with us to make a greater impact on our society in which we serve. Position Purpose: The System Specialist is responsible for the engineering, build, installation / configuration, operation, maintenance and support of the OSUP IT desktop/server environments to ensure stability, reliability and acceptable performance. Duties and Responsibilities:
Administers OSUP SCCM suite including devices, user/device collections, monitoring & the software library in accordance with OSUMC standards.
Represents OSUP in meetings on Network and Server infrastructure with OSUMC.
Builds/Deploys software packages using SCCM
Builds/Deploys Active Directory and third party server packages (print server, monitoring tools, etc).
Install and maintain general business applications including Microsoft Office products and OSUP-specific business applications such as vendor-specific terminal emulators & software
Maintain PC-level network connectivity including maintenance of the general user network account.
Support upper-tier PC hardware issues including the installation and maintenance of internal hardware upgrades such as memory, hard drives or video cards, and external peripherals such as modems and printers.
Provide advanced technical customer support for core technologies provided by OSUP IT to potentially include: PC/Server support & administration, network support and other core applications used by OSUP IT in conjunction with OSUWMC.
Responsible for desktop integration including the management and support of all the desktops managed by OSUP IT. Responsible for the building and updating of the image, patching of all desktops, packaging of applications for remote delivery, and asset/license management
Researches current and developing technologies to provide technical guidance pertaining to the capabilities, limitations and requirements of the OSUP desktop/server environments.
Responsible for activities related to planning, engineering, researching and evaluating new technology integration, systems development, capacity planning, training and technical support.
Identifies, troubleshoots, and solves complex problems to improve customer satisfaction while providing support documentation and knowledge used by OSUP IT
Position serves as a technical support engineer collaborating with desktop, server and helpdesk support teams as related to services provided OSUP IT
Reviews and evaluates technology alternatives, and offers system/equipment acquisition and purchase recommendations based on findings.
Other duties or special projects as assigned.
Requirements: 5 years of PC/Desktop or server support/administration, specializing in Microsoft-based operating systems. Excellent written and oral communication skills. Ability to work independently, with minimal supervision, or as part of a team, under specific deadlines is also needed. All employees are expected to work in a team environment with a diverse group of employees, managers, and outside parties. Education: Bachelor’s degree in computer science or a related field required, or an equivalent amount of education and work experience. Preferences: Current Microsoft Certified Associate or higher certification, and experience in supporting Mac OS/iOS. Benefits: We know that having options and robust benefit plans are important to you. To make sure our teams have a great experience working with us, we offer:
Health Insurance Plans
Short and Long Term Disability Plans
Life Insurance
Tuition Reimbursement Program
Paid Parental Leave
Company-paid Retirement Program
Generous paid time off program to provide balance to you at home
