Vacancy expired!
Customer Service Representative
Elements Massage is looking for an outgoing, friendly individual to join our team as a Customer Service Representative. The primary function of this position is to answer incoming phone calls for 5 studio locations in Dayton and Columbus, to book massage appointments along with suggesting upgrades for those visits. The work location is an office building on Paragon Dr. one block north of Miamisburg-Centerville Rd. Successful candidates will become familiar with benefits of massage therapy, book clients with the appropriate therapists, and discuss membership programs offered. All to ensure a flawless guest experience.
In return, we will provide:
Opportunity to be part of a team that is focused on the wellness of others by providing the best therapeutic massage possible.
Training and proven processes to support your success.
Potential for career advancement in our retail environments as a staff or management member.
Free monthly massages.
Paid time-off for full-time employees.
Discounted health, dental, and vision options in addition to AFLAC plans.
Eligibility for participation in a 401K with company matching contributions.
Candidate qualifications:
A positive and outgoing personality and desire to provide exceptional customer service.
Able to work independently during most shifts in a small office environment.
Available to work any shift, including evenings and weekends.
Customer service experience preferred.
Excellent verbal and written communication skills.
Computer competency preferred; Microsoft Office, Word, Excel, and gmail/ Googledocs
Industry experience, a plus
Web-based scheduling, a plus
Call-center experience, a plus
Attention to detail and ability to follow instructions (written and verbal) is essential
Ability to remain calm, confident, and flexible in a constantly changing environment
Elements is a smoke free work environment.
