Corporate Customer Service Representative (FT) - Dayton Freight Lines

Corporate Customer Service Representative (FT) - Dayton Freight Lines

20 Apr 2024
Ohio, Dayton / springfield, 45401 Dayton / springfield USA

Corporate Customer Service Representative (FT) - Dayton Freight Lines

Vacancy expired!

You belong at Dayton Freight! Join our team of Customer Service Representatives and be a part of The Dayton Difference.

Dayton Freight is a recognized leader in regional LTL transportation services and we are truly different from other carriers. It’s apparent in how we treat our customers and each other. Our culture is one of teamwork, respect and professional honesty. Dayton Freight appreciates its employees: you are not just a number, you are family. We attribute our growth to the dedication of our employees, and the loyalty of our customers and business partners.

Customer Service Representatives are responsible for assisting Dayton Freight customers with a variety of inquires including freight pickup requests, rate quotes or freight charges, hot shipments, shipment tracing and appointments or special requests.

Responsibilities:

Assist callers in a timely manner

Handle customer admin from a variety of resources including calls, service center questions, faxes, and queue

email requests

Promptly reply to messages in the group voicemails

Provide break, lunch and vacation support for the Reception position

Work in a team setting to efficiently and effectively answer group calls and emails

Provide feedback on potential process improvements or recommendations to improve or streamline customer

requests

Accurately, professionally and efficiently address a wide variety of customer requests that include but are not

limited to the following:

o Tracing shipments, ETA’s, delivery notifications

o Schedule pickups

o Image Documents

o Website Questions

o Guaranteed service questions/assistance

o Freight bill questions and corrections

Maintain a friendly, efficient, and professional working relationship with all customers and employees

Work with and support all aspects of our partnership business

Follow Company procedures at all times

Publicly support the mission, vision, and values of Dayton Freight Lines

Support the Customer Service Department, Quality Department, and Customer Relations Supervisor as needed

Handle other daily admin requirements as assigned

Qualifications:

Skillful in Microsoft Office Programs

Excellent keyboarding skills

Has worked in a fast paced environment and has excellent attention to detail

Experience with handling a high volume of phone calls

Exceptional communication and customer service skills

Benefits:

Stable and growing organization

Competitive weekly pay

Quick advancement

Customized training program

Professional, positive and people-centered work environment

Modern facilities

Comprehensive benefits package: Health, Dental, Vision, AD&D, 401(k), etc.

Paid holidays (8); paid vacation and personal days

Please Apply Online:https://careers-daytonfreight.icims.com/jobs/3076/job

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