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You belong at Dayton Freight! Join our team of Customer Service Representatives and be a part of The Dayton Difference.
Dayton Freight is a recognized leader in regional LTL transportation services and we are truly different from other carriers. It’s apparent in how we treat our customers and each other. Our culture is one of teamwork, respect and professional honesty. Dayton Freight appreciates its employees: you are not just a number, you are family. We attribute our growth to the dedication of our employees, and the loyalty of our customers and business partners.
Customer Service Representatives are responsible for assisting Dayton Freight customers with a variety of inquires including freight pickup requests, rate quotes or freight charges, hot shipments, shipment tracing and appointments or special requests.
Responsibilities:
Assist callers in a timely manner
Handle customer admin from a variety of resources including calls, service center questions, faxes, and queue
email requests
Promptly reply to messages in the group voicemails
Provide break, lunch and vacation support for the Reception position
Work in a team setting to efficiently and effectively answer group calls and emails
Provide feedback on potential process improvements or recommendations to improve or streamline customer
requests
Accurately, professionally and efficiently address a wide variety of customer requests that include but are not
limited to the following:
o Tracing shipments, ETA’s, delivery notifications
o Schedule pickups
o Image Documents
o Website Questions
o Guaranteed service questions/assistance
o Freight bill questions and corrections
Maintain a friendly, efficient, and professional working relationship with all customers and employees
Work with and support all aspects of our partnership business
Follow Company procedures at all times
Publicly support the mission, vision, and values of Dayton Freight Lines
Support the Customer Service Department, Quality Department, and Customer Relations Supervisor as needed
Handle other daily admin requirements as assigned
Qualifications:
Skillful in Microsoft Office Programs
Excellent keyboarding skills
Has worked in a fast paced environment and has excellent attention to detail
Experience with handling a high volume of phone calls
Exceptional communication and customer service skills
Benefits:
Stable and growing organization
Competitive weekly pay
Quick advancement
Customized training program
Professional, positive and people-centered work environment
Modern facilities
Comprehensive benefits package: Health, Dental, Vision, AD&D, 401(k), etc.
Paid holidays (8); paid vacation and personal days
Please Apply Online:https://careers-daytonfreight.icims.com/jobs/3076/job