Vacancy expired!
Job Title:- Clinical Helpdesk Support
Job Location:- Dublin OH
Job Type:- Long Term Contract
Primary Skillset:
Clinical Help Desk Support (Phone / Email)
24x7 / 365 Days
Spanish and English-Speaking agent
Answers Phones and monitors Electronic Submissions for Clinical product
Creates Support Tickets in Salesforce Tracking tool
Works with PHI and PPI Data
Ensures that cases are assigned and worked within SOP guidelines
Issues reported by Patients regarding account management, authentication, and basic site navigation that can typically be addressed quickly with first call resolution.
Product Support includes but not limited too - Password Resets, Messaging Providers, Dependent Management, Locating Health Records
Additional:
Willingness to work in a highly structured and tightly supervised environment
Ability to follow documented standard operating procedures to ensure PHI Integrity
Excellent Communication skills; both verbal and written
Strong competencies in Empathy, Patience, and listening & understanding the issue being reported
Exceptional troubleshooting and case documentation skills required
Flexible / Adaptable to shift schedule changes
Ability to multi-task and handle ever-changing priorities
Experience working within a high-volume call center desirable
1+ years of applications support and customer service experience
Basic understanding of Healthcare
Terminology Basic IT competencies
Assignment Location: Dublin, OH
Regards,
Divya Rani
Technical Recruiter
+1.307.316.8875 |
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