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Would you like to be a part of a team that plays a critical role in providing quality patient care and improving lives? Come join us at LabCorp!LabCorp (NYSE: LH), an S&P 500 company, is a leading global life sciences company that is deeply integrated in guiding patient care, providing comprehensive clinical laboratory and end-to-end drug development services. With a mission to improve health and improve lives, LabCorp delivers world-class diagnostic solutions, brings innovative medicines to patients faster and uses technology to improve the delivery of care. LabCorp reported net revenues of over $10 billion in 2017.The North Central Division of LabCorp Diagnostics services patients and clients throughout a 9 state region, providing over 4,700 comprehensive diagnostic testing options. Come grow with us!Candidate must possess knowledge of medical terminology used in a clinical lab setting. Prior experience in a high volume call center strongly preferred.As a Clinical Lab Problem Resolution Specialist, you will serve as a liaison between the laboratory and our customers in response to inquiries and problems. This involves researching, troubleshooting and resolving problems on clinical test orders and specimens. Our Customer Service Support Representative performs a wide variety of administrative/clerical duties. This is a high volume call center environment; making 100+ calls per day.Responsibilities of the Clinical Lab Problem Resolution Specialist:
Use your medical experience and knowledge to respond to customer inquiries and problems
Research complex issues and questions using multiple databases
Ability to work with internal and external resources to deliver expedited problem resolution
Provide education and status on customer requests
Working in a call center environment, assisting customers while making appropriate documentation in CRM system, strong multi-tasking and data entry skills preferred
Demonstrated ability to listen, collect data, prioritize requests and manage conflict
Follow procedures and departmental processes
RequirementsLicense/Certification/Education: Requires a High School Diploma or equivalent w/1-3 years of applicable experience.Shift1ScheduleTuesday-Friday, 9:00am to 3:00pm This is a 1st shift position As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status.
