Vacancy expired!
LabCorp is seeking a Customer Service Support Representative to join our team in Dublin, OH. This position will work with physician offices, hospital laboratories, patients and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Support Representative will provide product education and handle a wide variety of questions while ensuring a world-class customer experience. The ideal candidate will be passionate about Customer Service and motivated to work with a customer centric team in an innovative company.In this position, you will work in a fast paced, customer focused, and challenging environment, and will be a part of our overall mission at LabCorp, "Improving Health, Improving Lives", as we combat the COVID-19 pandemic. The role focuses primarily on COVID-19 PCR testing in the Molecular department of our Clinical Laboratory with the goal of providing results that will be used for the diagnosis and management of COVID-19. Ultimately, these test results will be studied to better understand the virus in hopes of developing better treatments, and a future vaccine.
Act a liaison between LabCorp, the customer base and patients
Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet
Speak with customers in a courteous, friendly, and professional manner using protocol procedures
Inquire, clarify, and confirm customer requirements and understanding of the solution
Provide additional customer education and information as needed
Qualify and establish inbound new customers requesting LabCorp's products and services
Work in multiple databases to research complex issues and questions
Notify clients of test results in a timely and accurate manner
Review test forms for accuracy and report any discrepancies
Participate in activities designed to improve customer satisfaction and business performance
Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance
Requirements
High School Diploma or GED equivalent required
Associate's or Bachelor's degree highly desired
Previous experience in a customer service role
Experience working in a contact center/call center environment is preferred
Prior healthcare industry, such as a physician's office or a hospital highly is a plus
Knowledge of Microsoft Office suite is required
Experience with Salesforce.com and/or Laboratory Information Systems is preferred
Strong verbal and written communication skills and excellent ability to listen and respond
Must be courteous with strong customer service orientation
Excellent multitasking abilities required
Strong flexibility and the ability to manage and adapt to changing priorities quickly
Bilingual in English and Spanish highly desirable
If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!Shift2ScheduleMonday - Friday (2:00pm - 10;30pm) and 1 weekend day per monthAs an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status.
