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Description
This job is for someone who excels at coming up with creative solutions to technical issues. Robert Half Technology is seeking a Help Desk Analyst to accommodate field users in an ever-changing, active environment with a company in the Consumer Products field. We encourage candidates with strong problem-solving skills and a passion for making effective change within an organization to apply to this Help Desk Analyst position. This Help Desk Analyst role is located in the Euclid, Ohio area and is a long-term temporary opportunity.
What you get to do every day
- Deliver IT support for operating systems, productivity software, and a variety of other applications used internally
- Spot recurring technical issues and deploy solutions to address the root of the problems
- Independently investigate and implement solutions to technical issues
- Help and follow up on technical help tickets submitted via phone, email, and walk-ups
Requirements
- Demonstrated knowledge of user administration and bug fixing in a client server environment
- Practical knowledge in installing and configuring operating systems, networked and local printers, and business applications
- Firm grasp of basic networking concepts
- Wide ranging experience with Printer Hardware
- Good understanding of Computer Hardware
- Previous experience working with Desktop Hardware
- Experience with Microsoft Windows 10
- Practical knowledge of Network Troubleshooting
- Strong familiarity with Microsoft Office 365
- Azure Active Directory experience desired
- Proven knowledge of Basic Network Troubleshooting
- Hands-on experience with Hardware Issues
- Quality experience with Network Printers
- Comprehension of Laptop Hardware
- Well-founded grasp of Basic Troubleshooting
- Experience with Network Hardware
- General familiarity with Hardware Troubleshooting
- Skills in hardware & software installation
- Windows OS experience
- Earlier work involving Printer Problems
- Active Directory experience
- 3+ years of prior experience
- Eager problem-solver who listens for customer cues and actively resolves problems with grace and integrity
- Good understanding of IT support ticketing systems
Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.
Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.
When you work with us, you're working with the best. Robert Half has been recognized as one of FORTUNE's "Most Admired Companies" every year since 1998 and was named to Forbes' inaugural list of America's Best Temporary Staffing Firms.
Questions? Call your local office at All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.
© 2020 Robert Half Technology. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (www.roberthalf.com/terms-of-use).
