Help Desk Analyst Modis, Inc. is seeking a Help Desk Analyst for a role in Cleveland, OH. The Help Desk Analyst will serve as primary contact to provide Help Desk support to 100+ users at multiple locations, remotely and in person. Qualified candidates will have 1 year of Help Desk experience or an IT degree or certifications. This is a great opportunity to get your foot in the door with a non-profit offering children’s’ services, and can lead to future career growth! Help Desk Analyst Job Responsibilities Include :
Taking ownership of all user hardware and software issues while assigning appropriate priority to each issue to ensure end users are able to perform their job functions
Creating, maintaining, disabling Active Directory Users, Exchange mailboxes, and other user accounts for various software applications
Imaging, configuring, and deploying equipment to end users
Assigning network folder permissions
Troubleshooting network connectivity and bandwidth issues between multiple physical locations
Moving and connecting PC's, printers, projectors, and network hardware. Installing PC memory, hard drives, video cards, etc.
Performing monthly audits of Active Directory User and Computer accounts, inventory system, antivirus, third party updates, etc.
Maintaining inventory tracking system
Troubleshooting Remote Desktop connection and RD Gateway issues
Providing training on various IT systems and software to end users
Ability to communicate with technical and non-technical staff
Maintaining professional knowledge by attending workshops and reviewing professional publications
Performing special projects as needed or directed
Qualifications:
High School Diploma or GED required. 2-year degree in Information Technology related field preferred however relevant job experience will be considered in lieu of degree
Experience:
Configuring, supporting, and troubleshooting Windows 8/10 PC’s, iPads, Chromebooks, Printers, Microsoft Office, and various software applications. Configuring users in Active Directory
Strong communication skills are a must
Ability to follow complex technical instructions with a strong attention to detail