Engagement Manager

Engagement Manager

Vacancy expired!

About the job

Established in 1996, Nagarro began as a dream of a few friends who wanted to create a company with a difference – a company that focused on “strategic differentiation via technology” initiatives rather than routine IT operations. Today we are more than 6500 experts across more than 20 countries. At Nagarro, you can look forward to a work culture that is dynamic and non-hierarchical. You will be given opportunities to add value to challenging and complex assignments while collaborating with world-class technologists. The versatile environment here helps foster fresh perspectives and enables you to deliver high-quality code. There will be ample opportunities provided for skill up-gradation to accelerate your professional and personal development.

Position: Engagement Manager

Location: Hilliard, Ohio

Must have Skills :

Automotive - General Experience, Engagement management, Customer management, stakeholder management

Job Description : We are looking for a highly driven, agile and commercial, product and customer proposition leader with a proven track record in delivering growth. The person should have a deep Automotive (Connected drive & financial) experience and should have worked in leadership roles, where he should have been responsible for driving the program delivery while engaging & managing customer expectations.
We are looking for strong management skills. He will need to manage, build and develop the team.
13+ years of experience is essential in various leadership roles out of which minimum 5 years are in customer/program management.

Core responsibilities:

• Single point of contact for stakeholders regarding delivery and responsible for overall Service Delivery along with Service Delivery Manager
• Responsible for managing the client engagement, to help in business growth.
• Responsible for ensuring active communication between service integrators, service stakeholders and Nagarro team, undertake successful transition, ensure SLA compliance, ensure effective implementation of processes.
• Identifying key customer targets.
• Identify and measure key product KPIs that deliver shared value.
• Working with sales for customer feedback, to agree product priorities and agree customer targets.

Skills/Experience:

• Should have prior experience in customer/delivery management.
• Deep understanding of program management.
• Strong hold on pricing/budget/finance.
• Deep understanding of data analysis and tools.
• Strong collaboration skills to work with different functions within the organization.
• Understands German market in Automotive domain.
• Skilled people leader
• Understands how to provide direction, mobilize resource and supervise progress to identify issues in advance and pivot when necessary.
• Must be an MBA.

Disclaimer: Nagarro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will be afforded equal employment opportunities without discrimination based on race, creed, color, national origin, sex, age, disability or marital status.