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Description
You're the perfect candidate for this job if you excel at coming up with creative solutions to technical issues. Robert Half is seeking a Help Desk Analyst to accommodate field users in an ever-changing, active environment with a company in the Retail field. If you have strong problem-solving skills and a passion for making effective change within an organization, this may be the Help Desk Analyst position for you. This Help Desk Analyst role is located in the Hudson, Ohio area and is a long-term contract / temporary opportunity.
Responsibilities
- Spot recurring technical issues and deploy solutions to address the root of the problems
- Offer IT support for operating systems, productivity software, and a variety of other applications used internally
- Respond and follow up on technical help tickets submitted via phone, email, and walk-ups
- Independently investigate and implement solutions to technical issues
Requirements
- Background in user administration and bug fixing in a client server environment
- Practical knowledge in installing and configuring operating systems, networked and local printers, and business applications
- 2+ years of prior experience
- Firm grasp of basic networking concepts
- Creative problem solver who anticipates risks and opportunities and maintains a vision for continuous improvement
- Network Troubleshooting experience highly desired
- Trouble Tickets experience
- Quality experience with customer service
- Practical knowledge of Phone System
- General familiarity with Basic Network Troubleshooting
- Well-founded grasp of Basic Troubleshooting
- Wide ranging experience with Call Center Customer Service
- Earlier work involving Resolve Customer Service
- Proven knowledge of Hardware Troubleshooting
- Comprehensive knowledge of Basic Network Troubleshooting
- Strong familiarity with Network Troubleshooting
- Command of Basic Troubleshooting
- Experience with IT support ticketing systems
Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.
© 2021 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
