At Leaf Home Solutions people are at the heart of everything we do, and we've crafted a team of the very best to ensure we make a difference both to the homeowners we support and the staff that's at the heart of it all. We are driven by the hard-working and creative individuals that are passionate about their careers and what they do. LeafFilter Gutter Protection seeks to provide the best gutter cover solution paired with an outstanding customer service experience from beginning to end. Leaf Home Safety Solutions installs accessibility solutions like stair lifts, walk-in tubs, and walk-in showers to enhance the safety of our customers in the homes they love. Leaf Home Water Solutions offers home water purification and water softener systems to protect and preserve the longevity of the home and the people living in it. Leaf Home Enhancements provides home upgrades including custom cabinet restyling, one day bathroom renovations, and high-quality windows and doors. Leaf Home Solutions believes that home is where the heart is, and our team strives to make each home a safer and more livable space.
Primary Purpose: Work closely with the business units to gain in-depth understanding of customer's business strategy, processes, services, roadmap and the context in which the business operates. Responsible for reviewing assigned business processes from end-to-end to identify and address operational, financial and technological risks.
Essential Duties and Responsibilities:
Track project financial details on a monthly and quarterly basis working directly with IT Directors, IT Managers, CIO, and accounting.
Track key project status on a weekly basis and provide weekly portfolio rollup to be provided to senior management team.
Participate in multiple projects by completing and updating project documentation; adjusting schedules when necessary; ensuring efficient and on-time delivery of project tasks and milestones; following proper escalation paths
Support and align efforts to meet customer and business needs
Manage customer relationships and expectations by developing a communication process to keep others up to date on project results.
Stay current with customer needs and strategies; utilizing formal and informal written communication methods (for example, emails, newsletters, PowerPoint presentations, executive updates, task lists, updates) to communicate updates and findings; and facilitating project meetings and presentations to all types of diverse audiences (for example, senior management, Customers, technical staff).
Assist in providing project level analysis - producing required project analysis documentation (business requirements, scope matrix, use cases, sequence diagrams, future state proposals, and UAT plan)
Collaborate closely with developers to implement the requirements, provide necessary guidance to testers during QA process.
Serve as a liaison between key business partners and IT to assist or gather business requirements needed for system modifications, enhancement and implementations
Meet with project team regularly to review project deliverables and deadlines
Minimum Skills and Competencies:
Bachelors degree in computer science/engineering in a related field or equivalent education, training and work-related experience
2+ years of experience as a Business Analyst working on multiple projects at an intermediate level
Experience working on large scale projects as well as handling day-to-day operational requests from the business
Project management, ability to successfully manage multiple tasks at any given point, strong relationship building skills & communication skills
Excellent communication and interpersonal skills including the ability to build consensus and to present complex presentations.
Ability to explain complex technical detail and tradeoffs to non-technical associates
Excellent skills and knowledge of facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency
Proactive attitude and ability to work with minimal supervision
Proficiency with Microsoft Office Suite: Microsoft Excel, PowerPoint, Visio, Project, Teams, SharePoint, etc.
Travel Requirements:
Local travel required.
Overtime/Additional Hours Requirements:
May be requested to work overtime on evenings and weekends dependent on business need.
Physical Requirements
Normal Office Environment
Indoor work in a climate-controlled environment.
Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.
Leaf Home Solutions Core Values
Our vision is to be the leading innovator of direct-to-consumer home safety and improvement solutions. To accomplish this goal, we look for the following qualities and values in our employees:
TNT - Today, Not Tomorrow. By being cognizant of the present, attacking problems, and presenting ground-breaking solutions today, our team strives toward a better tomorrow.
Teamwork - To present the very best home solutions on the market, our culture revolves around teamwork. Individual success is important to the Leaf team, but the way the team works together to deliver excellence is at the heart of the company's success.
Ingenuity - Ingenuity and innovation are the factors that drive success for any brand, whether it's exploring a new product market or connecting consumers with something familiar. These are valuable qualities that we strive to exemplify at Leaf.
Compassion - Home is where the heart is, and we understand and celebrate that. We strive to make each renovation or home upgrade stress-free and friendly, and we provide the best end-to-end service to inspire confidence in homeowners. Are we your company?
Leaf Home Solutions Company Overview
Why Work at Leaf Home Solutions? Leaf Home Solutions has cultivated a passionate and inspired team with the support of an excellent workplace culture. People are at the heart of everything we do, and we've crafted a team of the very finest to ensure we make a differenceboth to the homeowners we support and to the staff that's at the heart of it all. Are you looking for a workplace with excellent culture, benefits, and opportunities for advancement? How about weekly pay, casual dress, and a fun work environment? Because we're looking for someone just like you to make our team extraordinary.
Are we your company? Leaf Home Solutions is dominating the home improvement industry as we continue to grow. We work hard and play harder. We're a big company with a small company feel. We have ambition and drive and we're in constant development. For us, we strive to be better than the best and we want you to join in our success! Now with over 100 offices across the U.S. and Canada, our team is diverse and strong. From marketing to sales, installation, and service, we have the best team, right along with the best home solutions.
What do we offer?
Industry leading compensation package
Full Medical, Dental, and Vision benefits after 90 days
401k Savings Plan
Paid Time Off, Comprehensive Health, Wellbeing, and Financial Wellness Programs
Endless opportunity for growth and advancement
Leaf Home Solutions Awards and Accolades: Leaf Home Solutions has been recognized as a top workplace by Ohio Business Magazine and The Plain Dealer. For a full list of awards earned by our brands, please visit leafhomesolutions.com/press/.
Diversity and Inclusion Statement
Leaf Home Solutions is committed to creating a diverse environment and is proud to be an equal opportunity employer. We strive to create an environment that embraces differences and fosters inclusion.
Equal Opportunity Statement
Leaf Home Solutions will recruit, hire, train, and promote persons in all job titles without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, results of genetic testing, veteran status, or physical/mental disability (except where the disability prevents the individual from being able to perform the essential functions of the job and cannot be reasonably accommodated in full compliance with the law).
