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Description
You have a chance to be part of a rapidly expanding company in the Retail industry, by applying to Robert Half's Help Desk Analyst role. The Help Desk Analyst will be responsible for supporting local and field users. To be successful in this Help Desk Analyst role, you should be a creative problem solver who enjoys working in a dynamic and rapidly-changing work environment. Because this Help Desk Analyst role is very visible within the company, you will have the opportunity to make a positive impact on the department and organization. This Help Desk Analyst role is based in the Hudson, Ohio area and is a short-term contract opportunity.
How you will make an impact
- Diagnose recurring technical issues and implement solutions to address the root of the problems
- Reply and follow up on technical help tickets submitted via phone, email, and walk-ups
- Independently investigate and implement solutions to technical issues
- Offer IT support for operating systems, productivity software, and a variety of other applications used internally
Requirements
- Network Troubleshooting experience highly desired
- Knowledge of Basic Troubleshooting
- Proven knowledge of Hardware Troubleshooting
- Foundational knowledge in Trouble Tickets
- Solid understanding of Basic Network Troubleshooting
- Quality experience with customer service
- Practical knowledge of Phone System
- Proficiency in Network Troubleshooting
- General familiarity with Basic Network Troubleshooting
- Wide ranging experience with Call Center Customer Service
- Well-founded grasp of Basic Troubleshooting
- Earlier work involving Resolve Customer Service
- 2+ years of prior experience
- Comprehension of basic networking concepts
- Proven experience in installing and configuring operating systems, networked and local printers, and business applications
- Critical thinking, problem solving, ability to work independently
- User administration and bug fixing in a client-server environment
- IT support ticketing system experience highly valued
Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.
© 2021 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
