4G/5G Tier 2 Network Support EMS SME

4G/5G Tier 2 Network Support EMS SME

09 Jun 2024
Ohio, Lewiscenter, 43035 Lewiscenter USA

4G/5G Tier 2 Network Support EMS SME

Vacancy expired!

4G/ Network Engineer

If you are interested in this Network Technician opportunity in the Lewis Center, OH area, please send a copy of your resume to Courtney O'Brien, at and reference job #1136730

Job Title: 4G/ Tier 2 Network Support EMS SME

Position Summary:

You will have your finger on the pulse of the customer's regional network. You will be a subject matter expert in the client's Element Management Server (EMS) and help to educate our customer's in the region on the product. Additionally, you may assist the RET and eNB configurations, help to improve the network health, make product improvement recommendations and repair the network.

What you'll be doing

Strong knowledge and experience with 4G / Element Management Systems

Strong communication and presentation skills for execution of technical training of the Client EMS in a one on one or group setting

Strong customer focus

Knowledge of EMS protocols, purposes and use cases

Experience with management server installations in customer central offices

Working knowledge of 4G and/or 3GPP technologies

Must be able to drive for resolutions with other Engineering teams

Provide 24/7 on-call support as needed for commercial Network outages and network performance issues within the region

Experience working with development teams to communicate customer enhancement requirements

Experience with wireless network architecture, protocols, RF optimization and standards

Knowledge of wireless network deployments, installation and commissioning

Be able to review various Engineering MOPs and identify missing steps or issues

Assist in resolution of high severity issues to meet SLA requirements 24x7

Willing to travel to customer locations within your region often by automobile

Success Criteria:

Ability to provide in person guidance and support to customers at their premise anywhere within the region

Once trained, provide effective support of EMS questions from the customer with minimal support from others on the support team

Assist the regional support teams located in Plano, TX with high severity events, ticket resolution and focused customer engagement to resolve issues

Other Skills:

Develop Root Cause Analysis (RCA) on outages or market performance issues (e.g., throughput, accessibility, sustainability, handovers (Intra/X2/S1), capacity and coverage)

Familiar with RLC/MAC layer, different types of control channel and traffic channels, network access procedures, power control, handover algorithms, QoS types, TDD/FDD modes, HARQ/ARQ concepts, etc.

Background / Experience Desired:

Previous experience working with 4G / wireless Network Management or Element Management Systems in an SME role

Previous experience working in a wireless field engineer with a Tier1 carrier

Previous experience in a support role with a leading network equipment manufacture technical sales presentations in writing, through email, reports, or orally, to an audience of high technical skills, management and operational experience.

Education, Work experience and necessary Skills & Attributes:

BS EE or CS required (preferred MS ESS or CS) - with at least 5 years of telecom work experience

Good knowledge of wireless network architecture concepts especially in domain

Good knowledge of UNIX/LINUX operating systems preferred

Strong customer support experience

Good analytical skills to investigate and evaluate trending data for issue resolution

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or

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