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Position: Remote Telecom Field Engineer
Location: Remote (operating EST Time)
Duration: 30 month contract with potential to extend
Description: WFH JOB TITLE: FAST Engineer As a team member of the FAST, your primary role will be to provide remote support to Field Engineers with the integration of new equipment into the network. You will also help to identify and troubleshoot network issues that arise. This may include alarm verification, remote resolution, cell site access assistance, network data trending and documentation. Monitor and react quickly to issues found with Key Performance Indicators (KPIs) and System Alarms on regional switch & data network elements; including LTE, EVDO, CDMA, VoLTE, and EBH networks. Serve as Client's primary contact while vendors are on-site performing equipment upgrades. Interact with vendors to obtain root cause analysis for all sector carrier outages, immediately obtain/create and distribute preventive procedures to avoid recurring outages, and works with field engineers to drive the vendors to deliver the final resolutions/fixes required to prevent future outages. Analyze network coverage to ensure contiguous communication, and network integrity - preventative and remedial maintenance of customer-facing network elements with attention to issues with data drops, diversity imbalances, azimuth verifications, antenna down-tilt settings. Ensure networks operate at peak performance, exceed Client performance KPIs, and comply with all Maintenance engineering configuration guidelines and directives. Run standardized diagnostics and reports from the many networking tools used to baseline network element performance. Oversee the troubleshooting and restoration efforts for all regional CDMA, LTE, and 5G network elements to improve regional network element performance by resolving and improving mean time to resolution on issues that impact Client's network services. Manage operational standards; including the development of best practices, troubleshooting techniques, tools used for fault isolation, and performance monitoring. What were looking for You'll need to have: Bachelors degree or four or more years of work experience. Three or more years of relevant work experience. Even better if you have: Bachelors degree. Demonstrated knowledge of the following technologies and/or platforms: Nokia , Samsung or Ericsson 4G/5G base station equipment and experience using the respective OA&M platforms Experience in System Performance analysis and tools. Experience in Microsoft Office, and knowledge with windows hardware, network configurations and Google Suite. Troubleshooting experience using technical documentations and vendor support centers. A proactive work style with the ability to set priorities, work with minimum supervision and with a diverse group of professionals. The initiative to independently identify issues, come up with timely, creative solutions, and own issues through resolution. Capability of working with diverse staff with varying levels of experience and building rapport with Field Engineers, General Contractors, etc. Ability to prioritize effectively within tight schedules and a fast paced environment. Strong work ethic and customer service orientation with high integrity and ethics. Commitment to professionalism, follow-through and attention to detail. High technical aptitude for assimilating technical concepts and new technology. Excellent communication skills, especially the ability to listen and comprehend effectively.
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