Vacancy expired!
Our client in Findlay, OH has an immediate opening for an IT Desktop Support Technician. This is at least a 6 month CONTRACT opportunity.
Hours:
M-F – 6am-2pm. May require occasional weekend work but you will know well in advance
Position Summary:
Provides timely, accurate and on-call systems maintenance, support and enhancements. Installs and upgrades software and hardware. Monitors and troubleshoots system performance. Develops and runs related automation scripts and reporting tools.
Position Objectives:
Provides timely and accurate end-user technical support.
Responsibilities:
Works on short duration, routine hardware and software issues
Focuses exclusively on day to day operational activities
Supports installs, upgrades and supports infrastructure software and hardware for applications, systems and helpdesk groups
Helps to recommend and schedule repairs
Assists in the development and maintenance of script tools, batch files and testing equipment
Participates in the isolation of system issues
Resolves assigned technical issues encountered in system architecture and infrastructure
Supports planning and implementation of back-ups, disaster recovery, and security actions
Administers service and support
Participates in assessing and implementing new hardware and software
Problem Solving and Analysis:
Identifies and resolves technical issues on multiple platforms
Follows standard practices and procedures to analyze problems and/or data
Escalates non-routine technical issues or requests to senior members of the team for resolution software
Analyzes simple problems that have a set of possible solutions
Able to determine the most appropriate procedure to follow
Decision Making/ Autonomy:
Work is assigned by team leader or mentor with detailed instructions as to how to complete assignments and reviewed by more experienced team members
Escalates all issues not defined by best practices to team leader for resolution
Uses standardized procedures to complete work under supervision
