Vacancy expired!
Description Are you a passionate self-starter looking to grow within a dynamic company? Then we would love to hear from you! This temporary to full time opening will be staffed by the end of the week so don't wait in applying! Key Account Operations AssistantThe Key Account Operations Assistant will support the key account team by tracking and monitoring all product and operations details to facilitate the successful, on-time delivery of customer orders. The successful candidate must be detail oriented, able to handle multiple and changing priorities as well as the desire to exceed customer expectations. Previous experience managing customer accounts or order fulfillment is a plus. The Key Account Assistant will report directly to the Key Account Manager and will support them in all efforts designed to grow account sales and providing excellent customer service.Job responsibilities include:25% PO Management· Confirm receipt and enter PO details into Sage ERP system· Support EDI/Customer Portal capabilities as needed· Research inventory availability· Verify delivery date· Assist in batch order processing25% Order fulfilment· Advise routing requirements and coordinate shipping with on-site warehouse· Assist warehouse team with prioritizing orders· Order, print and manage customer labeling per individual account requirements· Provide tracking information to customers20% Customer Support· Update and manage all activity within individual account portals· Resolve shipping changes or discrepancies· Provide back-up in support of customer service calls15% Data Analysis· Gather and review service reports from service representatives· Identify any anomalies and provide recommendations· Identify opportunities to grow key account sales10% Item Maintenance· Coordinate new item set up· Update item details and status as necessary5% Other duties as assignedRequirements - Less than one year of experience required Demonstrated knowledge of Customer Support
Experience with back office support
Data entry experience
Proficient computer skills including word processing, spreadsheets, presentation software, as well as databases and customer database systems
Ability to effectively interact, verbally and in writing
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.2021 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/terms-of-use) .
