Help Desk Analyst I

Help Desk Analyst I

11 Apr 2024
Ohio, Mogadore, 44260 Mogadore USA

Help Desk Analyst I

Vacancy expired!

Description

You're the perfect candidate for this job if you excel at coming up with creative solutions to technical issues. Robert Half Technology is seeking a Help Desk Analyst to accommodate field users in an ever-changing, active environment. We're looking for candidates with strong problem-solving skills and a passion for making effective change within an organization for this Help Desk Analyst position. The client is open to candidates currently obtaining a degree or certification in the IT field. Students may also view this as a paid internship, and the client is open to assisting in a review or any other internship requirement. Located in Mogadore, Ohio, the Help Desk Analyst opportunity is a long-term temporary role.

Major responsibilities

- Respond and follow up on technical help tickets submitted via phone, email, and walk-ups

- Provide IT assistance for operating systems, productivity software, and a variety of other software applications used internally

- Troubleshoot recurring technical issues and suggest solutions to address the root of the problems

- Independently investigate and implement solutions to technical issues

Requirements

- Microsoft Windows experience

- Solid understanding of Basic Troubleshooting

- Customer service experience

- Basic Troubleshooting experience preferred

- Experience with Mobile Device

- Demonstrated knowledge of user administration and bug fixing in a client server environment

- Firm grasp of basic networking concepts

- Experience with IT support ticketing systems

- Strong problem solving and analytical skills

- Experience installing and configuring operating systems, networked and local printers, and business applications

Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.

Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.

When you work with us, you're working with the best. Robert Half has been recognized as one of FORTUNE's "Most Admired Companies" every year since 1998 and was named to Forbes' inaugural list of America's Best Temporary Staffing Firms.

Questions? Call your local office at All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2020 Robert Half Technology. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (www.roberthalf.com/terms-of-use).

Job Details

  • ID
    JC12118619
  • State
  • City
  • Job type
    Contract
  • Salary
    N/A
  • Hiring Company
    Robert Half
  • Date
    2021-04-10
  • Deadline
    2021-06-09
  • Category

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