Quality Manager

Quality Manager

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Job Description

The Avery Dennison Label and Graphic Materials Group North America is looking for a Continuous Improvement Quality Supervisor to join the team at our manufacturing site at the Reflective Building 7 plant in Painesville, OH. The Continuous Improvement Quality Supervisor will be a member of the Plant Leadership Team reporting directly to the Plant Manager. They will be responsible for planning and advising the activities of the Reflective and Ink Quality technician teams as well as the key point of contact for all continuous improvement (ELS) activities at the facility. They will work closely with the Plant Leadership Team and the Ink Quality Engineer to drive a philosophy of continuous improvement throughout the plant while working to continuously improve quality and customer satisfaction.

• Lead, coach, and develop the quality technician teams to achieve peak performance.
• Be fair and consistent with the implementation of policies aligning with the plant and LGM best practices.
• Lead the quality team to improve customer complaint satisfaction through more effective and efficient solutions to claims in the Reflective area and support the Ink Quality Engineer in these efforts on the ink side of the plant. Lead “sophisticated claim” resolution as needed and continue to develop the quality team’s skill-set in this area.
• Develop, maintain, and ensure compliance with quality assurance programs, policies, processes, and procedures under ISO 9001:2015.
• Lead the Enterprise Lean Sigma and Six Sigma activities at the plant and be the main point of contact in this area for both Reflective and Ink providing support as needed to all initiatives in this area.
• Identify and analyze problems using DMAIC and other structured methodology.
• Collaborate with all levels and functions of the organization from Procurement, to Operations, to Sales to resolve customer related issues.
• Lead multi-functional project teams & collaborate with all functions, levels of the organization, customers and suppliers in an effort to drive continuous improvement.
• Interact regularly with engineering, manufacturing and commercial functions to establish quality standards for raw material, work in process and finished products and ensure sufficient process capability to consistently meet those standards.
• Develop control methods for sustaining process improvement.
• Provide ongoing process evaluation, including trials and capability studies and approve site specification changes for the reflective side of the plant. Work directly with the ink quality engineer to support these efforts on the ink side of the plant.
• Lead and facilitate problem solving activities, including customer, supplier, and Avery personnel as participants as needed.
• Act as the quality tool / continuous improvement expert for the plant, leading the effort to improve the skill set of all employees by recommending and facilitating training in this area.

• Document Coordinator for reflective quality documents
• Provides training and quality support to the reflective production areas
• Conducts quality audits for products, processes, and if required suppliers in the reflective area
• Leads problem solving and continuous improvement projects in the reflective area
• Develops systemic improvements to the plant quality system
• Provides guidance into the development and maintenance of the Site Quality Management System (QIS)

Qualifications

• Bachelor’s degree in engineering or related technical field.
• 4+ years manufacturing and engineering or related experience with supervisory or lead experience preferred.
• Strong desire to act as a front line leader and gain skills in this area.
• Strong communication skills with ability to effectively work with all functions and levels within the organization.
• Ability to present sophisticated technical information to all levels of organization in a clear and understandable way.
• Good statistical background with continuous improvement knowledge and desire to learn.
• Experience handling multiple responsibilities with minimal direction.
• Ability to identify opportunities and drive change using the tools of continuous improvement.

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Additional Information

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.

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