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Responsible for the daily maintenance and support of production print applications, and interoperability with workstations, print services equipment and other business operations as required . Responsible for monitoring specific software applications, document and analyze problems, and create maintenance schedules. Sets up administrator and service accounts, maintains system documentation, interacts with and provides advice and training to end-users. Tests new or enhanced applications or hardware including system enhancements and provides feedback to the engineering and operations team. Support internal dev teams and engineers with the production and client needs in mind and responsible for connecting third party and internal teams seeing tasks through to completion. Responds to end user or management support requests, with the primary focus being customer service and support, regardless of whether the problem is people, process, or technology. Responsible for documenting all relevant information to the support request ticket and assisting with the documentation of SOP's for troubleshooting support requests. This individual is typically the first line of support and will be expected to exhibit good decision-making skills as to when to escalate to a higher tier of support to help manage the expectations of the end user.
JOB DUTIES AND RESPONSIBILITIES
