Customer Service Representative

Customer Service Representative

16 Jun 2024
Ohio, Sharonville, 75201 Sharonville USA

Customer Service Representative

Vacancy expired!

Customer Service Representative

Location: Sharonville, OH (Remote until COVID normalizes)

Duration: Fulltime with TCS

Salary: $30K/Annum + Benefits

Job description:

Responsibilities:
  • Take customer calls and provide accurate, satisfactory answers to their queries and concerns
  • De-escalate situations involving dissatisfied customers, offering patient assistance and support
  • Guide callers through troubleshooting, navigating the company site or using the products or services
  • Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items

Qualifications-
  • High School Diploma/GED.
  • Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
  • Willing to work mandatory extra hours, this may include evenings, weekends and/or hours outside of normal business hours.
  • Experience entering data into databases (ex: Excel)
  • Basic level skill in Microsoft Excel (for example: opening a workbook, inserting a row, selecting font style and size, formatting cells as currency, using copy, paste and save functions, aligning text, selecting cells, renaming a worksheet, inserting a column, selecting a chart style, inserting a worksheet, setting margins, selecting page orientation, using spell check and/or printing worksheets).

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Job Details

  • ID
    JC15506919
  • State
  • City
  • Job type
    Permanent
  • Salary
    $25,000 - $30,000
  • Hiring Company
    Spar Information Systems
  • Date
    2021-06-15
  • Deadline
    2021-08-14
  • Category

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