Customer Service Representative Location: Sharonville, OH (Remote until COVID normalizes) Duration: Fulltime with TCS Salary: $30K/Annum + Benefits Job description: Responsibilities:
Take customer calls and provide accurate, satisfactory answers to their queries and concerns
De-escalate situations involving dissatisfied customers, offering patient assistance and support
Guide callers through troubleshooting, navigating the company site or using the products or services
Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
Qualifications-
High School Diploma/GED.
Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
Willing to work mandatory extra hours, this may include evenings, weekends and/or hours outside of normal business hours.
Experience entering data into databases (ex: Excel)
Basic level skill in Microsoft Excel (for example: opening a workbook, inserting a row, selecting font style and size, formatting cells as currency, using copy, paste and save functions, aligning text, selecting cells, renaming a worksheet, inserting a column, selecting a chart style, inserting a worksheet, setting margins, selecting page orientation, using spell check and/or printing worksheets).