Description We are offering a contract to hire employment opportunity for a Dispatcher in Sharonville, Ohio. This role falls under the industry of customer service and requires skills in answering inbound calls, dispatching, and email correspondence. As a Dispatcher, you will be instrumental in coordinating service resources, managing daily labor, and handling customer service issues.Responsibilities: Provide exceptional customer service via phone and email, addressing and resolving customer issues effectively. Coordinate the dispatch of technicians, ensuring efficient deployment and alignment of technician skills to tasks. Manage customer calls, inquiries, and follow-ups, ensuring customer satisfaction and retention. Utilize service management software and demonstrate proficiency in MS Office (Excel and Word) and basic Windows environment. Record technician activity and support functions, driving productivity and profitability for the assigned team. Schedule weekly meetings with Operations Management for service visit planning and schedule alignment. Work independently and function in a team environment, coping with stress and maintaining a pleasant and cooperative temperament. Leverage technology to track dispatched technicians throughout the day for maximum productivity and cost efficiency.Requirements Proficiency in customer service, with a proven ability to handle and resolve customer queries effectively. Experience in answering inbound calls, demonstrating excellent telephone etiquette and communication skills. Knowledge of dispatching procedures, with an ability to coordinate and manage logistics efficiently. Familiarity with email correspondence, ensuring clear and professional communication with colleagues, clients, and partners. Ability to multitask and prioritize tasks in a fast-paced work environment. Strong problem-solving skills, with an ability to make decisions under pressure. Excellent organizational skills, with a keen attention to detail. Basic computer skills, including proficiency in MS Office Suite. Willingness to work in shifts, including nights, weekends, and holidays. Ability to work effectively in a team environment, demonstrating cooperation and mutual support. High school diploma or equivalent educational qualification. Previous experience in a similar role would be advantageous. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
