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Assoc Technical Support Admin
Employment Type:Staff - Regular
Employee Class:Unclassified PSA FT
Bargaining Unit:BU Exempt
Shift:1
Work Hours:8 - 5
Hours Per Week:40
FTE:1
Location:Main Campus Academic
Department:IT Personnel
Number of Openings:1
Salary Range: Salary will
commensurate with experience
Grade:Salaried MC - UN04
Float:No
Rotate:No
On Call:No
Travel:No
Weekend/Holiday:No
Requisition ID:req1109
Position Control Number (PCN):935119
Posting Period:09/09/2019 - 09/27/2019
Position DescriptionWorking as an Associate Technical Support Administrator, this positionis responsible for maintaining and supporting computer systems across the University. The employee plays a pivotal role in supporting technology needs for faculty, staff, researchers, and/or students.Other job duties include diagnosing and troubleshooting computer related problems including hardware and software issues; provide technical support by fixing and imaging machines and installing software; and answering computer-related questions.Qualifications:Required qualification:
Bachelor’s degree or an Associate degree with 2 years of relevant experience
Have a good working knowledge of Windows operating systems and MS Office software suite
Experience with hardware and software troubleshooting
Experience with wireless networks
Appreciation of punctuality, regular attendance, and dependability
Excellent interpersonal and communication skills
Driver’s license
Preferred or Beneficial
Knowledge of Macintosh OS
Active Directory experience
Remote systems management tool experience
Desktop image deployment experience
Course content experience with operating systems, databases, and/or programming languages
Help Desk support experience
Working Conditions:
Working conditions consist of a professional office environment with travel to on-site and off-site locations. Tasks may also include a lifting capability of up to 50 lbs. as needed and driving University of Toledo service vehicles for work orders, projects, and to assist customers.The above list of duties is intended to describe the general nature and level of work performed by people assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the people so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct and control the work of employees under his/her supervision.The University of Toledo is an equal opportunity, affirmative action employer. The University of Toledo does not discriminate in employment, educational programs, or activities on the basis of race, color, religion, sex, age, ancestry, national origin, sexual orientation, gender identity and expression, military or veteran status, disability, familial status, or political affiliation.The University of Toledo provides reasonable accommodation to individuals with disabilities. If you require accommodation to complete this application, or for testing or interviewing, please contact the Human Resources Department at 419-530-4747 between the hours of 8:30AM and 5:00PM or apply online for anaccommodation request.Computer access is available at most public libraries and at the Office of Human Resources located in the Academic Services Center, Suite 1000 on the Scott Park Campus or at the satellite HR Office located at the Facilities Services Building, Suite 1000 on the Health Science Campus.
