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ProMedica Toledo Hospital is one of the largest acute-care facilities in the region. Our 794-bed hospital is staffed by more than 4,800 professional healthcare employees who serve a 27-county area throughout northwest Ohio and southeast Michigan. We also have the area’s largest board-certified medical staff, which is made up of more than 1,000 primary care and specialty physicians. Excellent customer service skills and the ability to work in a fast-paced environment are a must. In addition, for 15 consecutive years, residents of Greater Toledo have named us the Consumer Choice Award winner in our market. In fact, we’re the only hospital in northwest Ohio to receive this honor.
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POSITION SUMMARY Under the direction of the Manager of Jobst Medication Therapy Management, performs support functions necessary for the daily operations. Functions include but are not limited to the “Accountabilities” listed below. ACCOUNTABILITIES 1. Communicates politely and effectively with patients, pharmacists, and all other healthcare providers verbally in-person and via phone, as well as written through mail and electronic medical record (EMR). a. Using EMR, documents all communications accurately and thoroughly and directs the message as needed to the appropriate person. b. Using EMR, sends Standing Order/Confirmation of Verbal Order/specific request finalized by the pharmacist to a lab, home health agency, extended-care-facility, physician, etc. c. Via pharmacist direction, communicates normal results and medication directions to the patient or caregiver. d. Reviews the list of patients overdue for bloodwork and contacts patients and physicians accordingly. e. Compiles orders requiring physician signatures and coordinates accordingly. 2. Using EMR, schedules/reschedules patient appointments for the pharmacist visit. a. Reviews MyChart notifications and EMR report and contacts patients as needed. b. Reviews the list of currently admitted patients and contacts patients upon discharge. Coordinates with inpatient providers to set up appointment before hospital discharge when possible. c. Prepares necessary papers for patient appointments with the pharmacist and completes necessary paperwork related to patient care with appropriate follow-up. 3. Using EMR, extracts and enters patient information from/into a medical record. a. Scans pertinent information into the patient chart. b. Retrieves demographics/pertinent information for a patient mailing, home monitor application, etc. c. Maintains patient filing system. 4. Using EMR, completes daily billing audits and corrects inaccurate charges. 5. Complies with established departmental policies and procedures, objectives, quality assurance programs, regulatory compliance, and safety standards. 6. Attends mandatory staff meetings and performs other related duties as assigned or requested.
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The HIM- Coordinator III -ROI performs the duties related, but not limited to, the retrieval and distribution of medical record information needed for patient care, insurance, personal retention, research, and legal purposes. Release patient health information appropriately to requesters according to State and Federal regulations as well as Departmental Policies and Procedures. This position also involves extensive customer service such as answering the telephone, providing assistance to customers regarding the status of requests for release of information, accurately relaying the process that needs to be followed to obtain medical information, assisting a customer onsite by gathering their medical records for release and facilitating payment for those records, and speaking with physicians or other healthcare entities regarding requests for records.
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The HIM- Coordinator III -ROI performs the duties related, but not limited to, the retrieval and distribution of medical record information needed for patient care, insurance, personal retention, research, and legal purposes. Release patient health information appropriately to requesters according to State and Federal regulations as well as Departmental Policies and Procedures. This position also involves extensive customer service such as answering the telephone, providing assistance to customers regarding the status of requests for release of information, accurately relaying the process that needs to be followed to obtain medical information, assisting a customer onsite by gathering their medical records for release and facilitating payment for those records, and speaking with physicians or other healthcare entities regarding requests for records.
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A Patient Care Tech (PCT), under the direction of licensed personnel, performs various patient care activities necessary in caring for a patient or a group of patients and performs clerical/receptionist services as required responsible for working a combination of nights, weekends, and holidays. The PCT will assist nursing/medical personnel in all areas while complying with established policies, procedures, and standards of practice in conjunction with all members of the healthcare team. Understands level of independent practice and performs specific duties with appropriate supervision. Demonstrates professionalism and understands/abides by ProMedica’s mission, vision and values in all interactions with patients, visitors, and co-workers. ACCOUNTABILITIES All duties listed below are essential unless noted otherwise 1. Applies the knowledge and skills necessary to provide care appropriate to the age of the patients served (i.e.: infant, pediatric, adolescent, adult, geriatric), coordinated by licensed personnel. 2. Collects patient data as directed. Recognizes and reports any changes or deviations from routine to licensed nursing personnel, including abnormal vital signs, symptoms, condition changes, patient events, and patient responses to treatment. 3. Delivers appropriate direct patient care, pursuant to the patient’s needs, as assigned. 4. Assists with one-on-one patient observation as needed. 5. Functions as an active member of the healthcare team conducting self in accordance with hospital safety policy, with strict adherence to confidentiality of all information about patients. Consistently follows customer service standards while maintaining a cooperative team relationship with others. 6. Assists in providing clerical support including but not limited to: answering phones, copying, stocking of supplies and chart forms, maintaining adequate unit and patient room supplies. 7. Demonstrates basic competency for electronic medical record documentation according to job responsibilities. 8. Performs any other job-related duties as indicated.
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This position will support Spring Forest Family Physicians.
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$7,500 Sign-On Bonus Candidates must be external to be eligible for the Sign-on Bonus
