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As a world-wide leader in financial services, Chase continually seeks to build and grow relationships with its new and current customers through products and services that meet their ongoing needs. To realize this strategy, Chase has opened a search for the position of Business Analysis Manager within the Virtual Banking organization for Consumer Bank.The Business Analysis Manager for Virtual Banking will drive and oversee initiatives focused on developing and executing strategies to successfully target and engage customers. This role will ensure coordination across the Virtual Banking organization and with One Chase partners. Projects may include reporting design and development, process/operational improvements, product enhancements, technology changes, control enhancements, etc. Flexibility and comfort with ambiguity, given the rapid pace of change and various constituencies supported, is required.Key Responsibilities:Own and manage programs and processes that are driven by controls, regulatory and/or internal requirements
Provide best in class leadership: personal coaching and meaningful leadership for your direct reports through the course of standard and specialized business routines and practices
Identify and define key risks associated to your owned processes and offer solutions that can sufficiently monitor and evidence our sustainability of managing the risk
Manage extremely ambiguous challenges through creating processes or actions that are repeatable, effective, and efficient
Deliver a product or service based on abstract goals and visions that drive various business needs
Manage various service level agreements (SLA) and time commitments in avoidance of a growing risk exposure
Create a strong environment of developed partnerships utilizing ongoing and ad-hoc meetings and interactions to create an intentional engagement model that supports your team and business functions
Execute executive level presentations and business reviews to ensure there is communication between various partnerships, dependencies and senior leaders
Must be able to perform duties with low supervision
QualificationsCollege Degree, specialized training or equivalent work experience
7+ years of experience in managing consumer driven financial industry processes or functions with some direct ownership and responsibilities
Experience in leading a team of direct reports utilizing meaningful communication and influential practices
Alignment with consumer bank - strategy to move the VB organization forward - Position for long-term, sustained growth
Partnerships to approve and implement new processes
Developing procedures or reporting to support
Controls are aligned
Strong organizational, project management and multi-tasking skills with the ability to set expectations, manage to timelines and deliver results
Ability to breakdown ambiguity and deliver solutions that addresses the root-cause of occurring pain points - not just the symptoms (see the forest for the trees)
Experience driving and resolving issues and managing risk to meet overall goals and objectives
Comfortable speaking and presenting to senior management
Excellent written and verbal communication skills
Exceptional problem-solving skills: ability to identify key issues, gather and analyze data to support hypotheses, develop actionable recommendations and present analyses, conclusions and recommendations in a concise and cogent manner
Ability to develop strong client and working relationships with the team
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.Equal Opportunity Employer/Disability/Veterans
