Solutions Center/Help Desk Support Location: Wickliffe, OH
Pay rate - Up to $20/hour depending on experience We are looking for candidates who have 1-3 years of recent hands on IT support experience, who have excellent customer service skills and who work well independently.
Description:
Type of work: Computer deployments - Will be kicking off autopilot imaging on new computers,following documentation to complete setup process, installing software, interacting with internal customers
Technical skills required: Level 1/Level 2 - we will provide documentation on exact steps we need them to follow. General IT troubleshooting will be helpful as they will likely be asked how to do certain things within the Windows operating system, and Microsoft apps like Teams, Outlook, OneDrive, OneNote. Strong customer service skills - personable, empathetic, patient - they will be handing off computers to our internal users
Provides day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware. Performs general maintenance tasks and resolves less complex problems immediately, while more complex issues are identified to a higher level of support. Installs, configures and troubleshoots desktop systems and workstations
Communicates highly technical information to both technical and nontechnical personnel
May be called upon to recommend hardware and software solutions, including new acquisitions and upgrades
May participate in development of information technology and infrastructure projects
May conduct training programs designed to educate an organization's computer users about basic and specialized applications
May involve use of problem management databases and help desk system
A+ Cert preferred
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
