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$20/hr
A Customer Advocate’s primary responsibility is to complete tactical and strategic processes associated with servicing a specific set of customer accounts. This position is not in a call center environment; this person will work as part of a smaller team that will have responsibility for the day-to-day management of all aspects for an assigned account or accounts. Long-term relationship development and responsiveness are key to success in this role. The Advocate will manage information from and align the process with Sales, Operations, and the other support service groups. He/she executes their role in the overall order fulfillment process to exceed customer expectations and align with GPI business, financial and operational objectives.
Duties include:
Providing accurate and continual communications to internal and external customers on any aspect of order fulfillment
Order and inventory management based on forecast and other modeling
Managing on time and in full shipments
Project management for our external customers (developing new business with existing customers)
Achieving all goals associated with cash flow for GPI as associated for their account
Goals include accounts receivables and working capital management
Participate in Lean Sigma projects and deploy continuous improvement initiatives
Developing strong relationships with internal and external customer contacts
Liaison between GPI and our customer on all aspects of account management
Required Skills:
Solid understanding of customer account management
General understanding and experience with ERP business applications. Working knowledge of AP is preferred
Demonstrated understanding of /ability to manage the impact of order fulfillment on cash flow
High degree of organization and attention to detail
Successful time management and prioritization skills
REM-03 WS-03 WS-LC Shift start: 8:00AM
Shift length: 9 hours
Monday - Friday
Graphic Packaging International is committed to providing consumer packaging that makes a world of difference. Headquartered in Atlanta, Georgia, they are a leading global provider of paper-based packaging solutions for a wide variety of products for food, beverage, foodservice and other consumer products companies. They strive to be an environmentally responsible leader in their industry and in the communities where they operate. Graphic Packaging has approximately 17,000 employees working in more than 60 locations in North and South America, Europe and the Pacific Rim. They are committed to workplace diversity and offer compensation and benefits programs that are among the best in the industry to reward the talented people who make their company successful.
