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OverviewDon’t just work. Work Happy.A career in gaming? At Hollywood Casino Mahoning Valley we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.An individual could be successful if they possess the following.Your daily responsibilities include
Assists guests with credit applications.
Verifies credit approval for casino departments.
Cashes personal, travelers, and payroll checks in compliance with approved procedures.
Performs credit card cash advances.
Records any applicable cash transactions that are required by Federal Law.
Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Player Services Department.
Issues and receives payments
Balances bank at end of shift.
Exhibits a friendly, helpful and courteous manner when dealing with guests and fellow team members.
Manages difficult guest situations; Responds promptly to guest needs; Seeks guest feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Responsible for providing exceptional Marquee Customer Service to all guests
This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members.
To be successful in this position it will require the following skill setTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Must be able to read and write English fluently
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to guests, clients, and other team members of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Must have 10-key calculator and keyboarding skills.
Must also have previous experience with jet sort, coin roller, check cashing and credit card cash advance systems.
Ability to learn and comply with department, property and regulatory policy and procedure
Must have good math and money handling skills.
Ability to work in a smoking/secondary smoke environment
SUPERVISORY RESPONSIBILITIESThis job does not have supervisory responsibilities.LANGUAGE SKILLSAbility to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.REASONING ABILITYAbility to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.CERTIFICATES, LICENSES, REGISTRATIONSEmployee must be able to qualify for licenses and permits required by federal, state and local regulations.PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. The team member is frequently required to walk. The team member is occasionally required to climb or balance. Specific vision abilities required by this job include close vision and distance vision.The team member must regularly lift and /or move up to 50 poundsand must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the team member is regularly exposed to moving mechanical parts. The noise level in the work environment is usually moderate.Something to leave you withPenn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.Now that you have read about who we are, here is your opportunity to see what we're about!Equal Opportunity EmployerCasino Property Hollywood Gaming at Mahoning ValleyPosition Type Regular Full-Time
