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Switchboard Operator Health DurantDescriptionJob Summary: Answers incoming calls for the PBX system for the patients, employees, and customers with Choctaw Nation Health Care and routes calls to the appropriate department. Associate will assist patients in verifying and scheduling appointments and update patient demographics in RPMS, as needed.Primary Tasks:
Answers phone promptly (within 3 rings) using CNHSA greeting. Relays all incoming, outgoing and intersystem calls in a professional manner. Routes all calls to the appropriate department and takes detailed messages properly.
Scans RPMS for existing patient charts. Establish temporary charts for new patients. Screens patient charts to verify eligibility and ensures all required documentation is on file and up to date.
Completes pre-registration and reminder calls for assigned providers. Along with contacting and rescheduling patients in the event of clinic cancellation.
Announces emergency codes on overhead page system.
Submits medication refill requests to appropriate pharmacy staff.
Answers generic questions asked by patients such as hours of operation, directions to the clinic, walk-in hours, services offered, etc.
Responsible for monitoring patient requests from MyCNHSA app and scheduling or forwarding requests as needed.
Other duties as may be assigned within the scope and competency of the associate.
MINIMUM
High School Diploma or GED
Ability to communicate effectively by telephone with the public, other departments and members of the medical staff
Computer knowledge with typing accuracy at 35wpm
Excellent organization, dependability, and multitasking skills
Must be able to protect patient confidentiality at all times
Communicates with public with a respectful image.
TARGET
High School Diploma or GED
Ability to communicate effectively by telephone with the public, other departments and members of the medical staff
Computer knowledge with typing accuracy at 35
Ability to complete new tasks as they arise
Knowledge of HIPAA and the importance of confidentiality
Communicates with public with a respectful image
Job Administration and ClericalPrimary Location OK-DurantWork Locations Durant Regional Medical Clinic 1801 Chukka Hina Durant 74701Organization HealthSchedule RegularFull-timeDay JobReq ID: 20007449