AFRC Receptionist (Altus AFB)

AFRC Receptionist (Altus AFB)

09 Mar 2024
Oklahoma, Lawton 00000 Lawton USA

AFRC Receptionist (Altus AFB)

Vacancy expired!

Company seeking a Front Desk Receptionist who can exceed performance standards at the Airman & Family Readiness Center. Our company has been in business for over twenty-five years serving the military and federal agencies nationwide and overseas.

Job Qualifications.

Must be proficient in MS Office Suite (Windows, Word, Excel, PowerPoint)

Excellent communication skills

Minimum 12 college credit hours in social work or social services; or a minimum of one year experience working in an Air Force A&FRC or similar helping service agency environment.

Basic understanding of military protocol, support group organization, understanding of family systems in a military setting, and the ability to communicate and work effectively with a diverse population.

Comply with reasonable dress and grooming standard. Attire will be in good repair and not considered offensive, disruptive or unsafe.

Must have at least one full year left on their DEROs from start of the contract.

U.S. citizen with ability to pass a background investigation.

Tasks (not inclusive).

Open Front Desk and DRC.

1. Inventory computer equipment.

2. Ensure adequate housekeeping.

3. Meet and greet customers upon entry to A&FRC ensuring all customers are logged into AFFIRST and/or have signed in for computers in Discovery Center. Will assist with the administration of Personnel Readiness Inventory/

4. Will provide Information and Referral assistance to phone and walk-in-customers and other phone customers in the absence of the Community Readiness Assistant.

5. Provide knowledgeable information regarding referral agencies to include those listed in the DRC (www.MilitaryOneSource.com)

6. Check-in/out resource materials. Verify authorized patrons trough use of military/family member/civilian ID card prior to issuing resource materials

7. Assist clients with technical questions concerning use of computer programs, etc.

8. Answer A&FRC phone line within three (3) rings

9. Perform minor troubleshooting on computers, prints, TVs and DVD players.

10. Post new job listings as received and purge outdated listings on a weekly basis.

11. Assist customers with the A&FRC computers in Discovery Center location.

12. Maintain Discovery Center notebooks and literature, ensuring Core Compliance A&FRC staff are notified when materials need to be replenished.

13. Ensure all customers sign in to the A&FRC to document usage of Discovery Center and A&FRC programs. Ensure all customers visiting the A&FRC for something other than the Discovery Center complete and sign the Statement of Understanding form. Until process is automated, will scan all signed consent forms into AFFIRST.

14. Conduct weekly checks of client computer usage, insuring that computers are being used for job search functions, relocation issues, deployment contacts and not for unauthorized Internet sites.

15. Input and track Discovery Center and A&FRC visits in the AFFIRST data tracking system as needed throughout the day.

16. Ensure all items checked out from Discovery Center are recorded in AFFIRST, and that customers have completed lending agreements for items on file and in their possession.

17. Prepare and send appropriate reminder memos to customers regarding return of checked out items and materials.

18. Complete monthly marketing and maintain social media website to advertise A&FRC programs to Altus community.

19. Clear user CAC/PKI certificates from Internet Explorer at least weekly. Clear the temporary Internet files folder weekly.

20. Check for current operating system software weekly and install updates to system and applications as needed.

21. Police each area daily for general cleanliness. Be responsible for general housekeeping.

22. Inventory computer equipment at the end of each shift. Report loss or damage to the Equipment Custodian within 30 minutes. Secure windows and doors.

23. Document accountability statistics and resource use.

24. Maintain sign-in logs; maintain accountability statistics. Document client contact statistics and resource use in AFFIRST daily.

25. Complete reports and accounting on programs, give briefings/status updates when needed, ensure programs meet guidelines, establish/recommend changes and manage personnel data associated with programs.

26. Perform administrative duties to include printing, copying, collating, folding, stapling, and envelope stuffing, addressing, and mailing.

27. Attend and record weekly A&FRC staff meetings to ensure compliance with agency vision, mission. Type staff meeting minutes NLT 2 working days after staff meeting and distribute to A&FRC personnel.

Hours: 0730-1630 currently, 1 hour lunch. Send resume to: Attn: Alyson/Human Resources

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