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Smart Dog Dallas is an owner-operated doggie nirvana offering dog daycare, boarding, chauffeur, training and grooming services. We’re located right between Downtown Dallas and Historic Oak Cliff. Our customized facility is on a quiet street facing the beautiful Trinity River.
Smart Dog Dallas is celebrating our 10th year of service to the dog lovers of Dallas. We believe that dogs are social beings; we fulfill their desire to interact with humans and other dogs. Our mission is to provide dogs with a safe, happy, and healthy environment they will love going to every day. Our play groups help dogs learn good “dog manners” in a controlled learning environment while exercising their bodies, enriching their spirits, and stimulating their minds.
JOB DESCRIPTION
Smart Dog Dallas has an immediate opening for a Front Desk Coordinator / Admin in which you will be the first point of contact for Smart Dog Dallas. Apply today for immediate consideration.
We have the BEST BENEFITS around the area. Check out the benefits that most companies do not offer. See the rest of the benefits at the bottom of this post:
Competitive wages with flexibility in scheduling.
Free 24-hour TeleHealth and health care reimbursement of $225.00 per month.
Free vision and dental.
Paid sick and personal days off.
Holiday pay of time-and-a-half.
Merit raises or bonuses frequently applied with job performance.
We’re seeking a team player that is energetic, organized, self-motivated, takes direction well, has excellent communication skills and has great attention to detail. This person should love dogs and have patience.
As a Front Desk Coordinator / Admin, you are responsible to work with our team members and all customers to ensure the customer experience is set at the highest standards of customer satisfaction.
Our dress code is casual (e.g., khaki long pants, jeans or long shorts with dark-colored, collared pull-over t-shirt).
RESPONSIBILITIES
Welcome customers (pet parents) and pet guests in a friendly, prompt and professional manner that walks in and out of Smart Dog Dallas.
Explains company and facility policies to customers in a positive manner.
Tours prospective customers and visitors through the facility.
Sells the services and products of the facility to prospective customers.
Ensures pet guests have the proper up-to-date vaccination records.
Escorts pet guests to / from their enclosure and provides water as needed.
Answers phones, emails, and questions from pet parents and prospective customers in person and online in a prompt and courteous manner.
Follow the check-in / departure procedures for all guests and pet guests visiting the facility for any service provided by the facility.
Provide updates to customers requesting information about their pet.
Responsible for maintaining the appearance and cleanliness of the lobby, front desk area and other public areas.
Professional appearance in compliance with dress code.
Works with team to maintain and update cleaning schedule, along with holding self and team accountable to Smart Dog Dallas’ safety and cleaning standards.
Manages inventory of cleaning, dog, and first aid supplied.
Must have a professional tone and clear speaking voice and will be able to handle issues or complaints which may arise.
Responds to customer complaints in a professional, courteous manner and acts to satisfactorily resolve the problem; elevates to supervisor as needed.
Report and document (when applicable) to the supervisor any potential hazards or behavioral problems involving visitors, customers, pet guests or employees.
Data entry and utilizing the applicable software systems.
Utilizing standard office / business equipment.
Treats customers, guests, visitors and co-workers in a professional, courteous manner.
Assists other team members as needed.
Perform other duties as assigned.
BENEFITS
Competitive wages with flexibility in scheduling.
Free 24-hour TeleHealth and health care reimbursement of $225.00 per month.
Free vision and dental.
Paid sick and personal days off.
Holiday pay of time-and-a-half.
Career progression based on performance.
Education in basic dog obedience and training.
Free boarding for your personal dogs.
Discounted grooming services.
Salary description starting at $15-$18 / hour depending on experience.
Merit raises or bonuses frequently applied with job performance.
QUALIFICATIONS
Confident and energetic personality.
Self-motivated team player; takes direction well.
Reliable and flexible to the facility's needs.
Excellent work ethic with prompt attendance.
Love dogs and have patience.
Expertise & Experience:
Ability to resolve problems quickly and professionally.
Strong communication and interpersonal skills.
Strong ability to prioritize and multitask; work with minimal supervision.
Able to handle a variety of animals safely and comfortably.
Values learning, receptive to feedback, and strives for self-improvement.
Customer Services experience a plus.
Physical:
Must be able to work evenings, weekends and holidays.
Must frequently lift 40 pounds.
Must be able to handle dogs on leashes.
Must be able to work in an environment with exposure to disinfectant / sanitation.
ADDITIONAL INFO
As an extra benefit, if you have an interest in dog training, our animal behaviorist will be glad to teach you what you would like to specifically learn / know about dogs. All of our positions require you to handle dogs daily so you’ll be able to learn valuable dog training skills every day you work.
Please email your resume and include the following:
your availability (days/times) for an interview
Your available start time
