Technical Support Representative - Oklahoma City OK - Candidates Only
Vacancy expired!
Who we are Cocolevio is a modern technology solutions company, and our vision is to enable a future where all businesses - whether large or small - have the modern technology they need to be competitive and successful in their industry. Visit our website at www.cocolevio.com to learn more about what we do. Who we're looking for We are looking for Inbound Call Center Agents to handle incoming calls from customers for a large technology firm. Bring your experience in customer service and the desire to be part of a helpful team. ALL APPLICANTS MUST BE ABLE TO SHOW: PROOF OF COVID-19 VACCINATION TO BE CONSIDERED What we offer
Competitive Pay
7-Week On-Site Paid Training Program
Always 2 Consecutive days off at a time.
Consistent shift assignment during each 3-month Rotation for a steady schedule.
Benefits include Health Insurance, Dental & Vision after 60-days of employment.
What you'll do In this position, you will be responsible for receiving calls from customers and then providing excellent customer service. You will answer questions and troubleshoot customer issues in a timely and efficient manner. You will address both product and service issues with the customer as you to attempt to find a resolution by:
Providing first Level Technical Support on computing products and/or peripherals.
Use troubleshooting techniques and tools to identify technical defects/issues.
Assign incidents in line with documented guidelines and procedures.
Actively support the customer in all aspects through to problem resolution, keeping the customer informed and updated from the issue to the solution.
Clearly and concisely log and track details of solutions provided to resolve customer issues while maintaining and updating customer database.
Required Skills & Qualifications:
Exceptional customer service skills with a sincere desire and willingness to help.
Ability to communicate in a patient and courteous manner while focusing on customer needs.
Capable of handling stressful situations while professionally managing a frustrated customer.
Strong problem-solving and troubleshooting skills using operational and diagnostic procedures.
An outstanding work ethic.
Preferred Skills & Qualifications:
1+ Years of previous Customer Service Experience
1+ Years of IT Helpdesk Experience
High School Diploma or Equivalent
DETAILS: Computer Equipment Provided 24-hour/7-day Call Center Format 8-hour Shifts Shift Rotation every 3 months. Must reside in the Oklahoma City, OK area
Cocolevio LLC is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. Principals only. No agency/recruiters, please.
