Randstad Technologies is currently searching for a Digital Deployment Specialist who is responsible for the implementation of transportation management software products to contracted transportation providers (TP) nationwide. This individual partners with state markets to understand high priority and at-risk TPs, and guides them through the digitization process by facilitating introductions to vendor partners, scheduling on-site classroom training and providing first line support through go live. The individual will at times be required to travel to the transportation companies to assist in onsite product application training.
location: Oklahoma City, Oklahoma
job type: Contract
salary: $18 - 20 per hour
work hours: 8am to 6pm
education: No Degree Required
responsibilities:
Responsibilities
Coach and guide transportation providers through digitization process, from initial vendor selection through go live and transition to business as usual
Maintain engaging and comprehensive toolkit of resources for end users of different skills/needs
Track all TP engagement through Salesforce including, but not limited to demo and training attendance, support conversations and go live planning activities
Conduct demos and trainings for proprietary software to transportation providers
Work directly with a technical team to provide feedback and insight to user experience through user stories and real time bug submission
Ability to complete basic troubleshooting methods and provide tier I level support to our Business Partners and internal staff
Escalate technical bugs appropriately to tier II and III support
Serve as a Subject Matter Expert for both internal colleagues and external partners
Other duties as needed
qualifications:
Experience level: Entry Level
Minimum 2 years of experience
Education: No Degree Required
skills:
Salesforce
Helpdesk
microsoft office
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
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