Network Project Manager

Network Project Manager

Vacancy expired!

As a Network Project Manager for vCom Solutions, you are the hub of customer projects that works with internal departments, carriers, and clients to implement complex telecom services. The PM will also audit and enter orders into an operations support system (OSS) platform, provide support for service issues, respond to client inquiries, and assist on special projects.

Your attention to detail is impeccable, balancing multiple priorities comes naturally and you have excellent communication skills. You have enthusiasm forand a great sense of pride in your work and strive to always contribute to the overall success of the team. You are comfortable being held accountable in a team-oriented environment. You see opportunities to improve processes and confidently bring your ideas to the table. You are driven to face challenges head on with a sense of urgency and follow through to reach resolutions.

• Focus on learning software/technology that you’re unfamiliar with
• Learn vCom processes
• Review documentation & watch training videos
• Jump in and get projects within the first 30 days
• Take the initiative to “figure stuff out”

• Expand and improve knowledge with technology & processes
• Handle a large volume of orders with speed and attention to detail
• Contribute to building process and efficiency
• Work with less supervision

• Continue to gain knowledge and on-the-job experiences
• Autonomously manage large and complex projects
• Evaluate and document process and continually work to improve efficiency
• Work with minimal supervision

• Manage simple to complex new installations, moves, and disconnect orders and projects
• Manage and coordinate new service and installation dates with vCom’s Account Managers, Implementation Engineers, affiliates, customers, and vendors
• Ensure that all clients’ milestones and deliverables are met in a timely manner, including time sensitive moves, new products, multi-carrier and/or multi-product solutions
• Be creative and organized in managing complex projects
• Properly set customer expectations and continuously evaluate status of project and evaluate factors prohibiting any commitments to the customer, escalate when needed
• Develop formal project plans, when required, and keep plan current and available to the customer as needed
• Make autonomous decisions and be confident in backing those decisions with management
• Quickly identify errors and provide a plan on how to overcome the impact of an error and avoid it in the future
• Develop a working knowledge of all products and services being implemented
• Identify processes and procedures that are no longer effective and/or efficient
• Ensure adherence to provisioning guidelines and fundamentals to provide accurate and timely communication with customers
• Maintain internal tracking databases
• Act as a strategic resource for the customer’s implementation team
• Develop a good understanding of vManager and encourage customer usage for order status capabilities
• Assist in maintaining an accurate client inventory
• Manage special projects as assigned

• BA/BS or equivalent work experience
• 2-3+ years of project coordination in the telecom industry
• 2-3 years of experience in telecommunication technologies including Local, Long Distance, Data, Internet, SD-WAN and other evolving technologies
• 3-4 years of demonstrated experience within a fast-paced customer service environment
• Demonstrated experience with client relations and vendor interface
• 3-4 years of demonstrated experience with various carriers including facilities-based and non-facilities-based CLECs, and ILECs; experience with RBOCs and other large/national connectivity providers, highly desirable
• Strong written and verbal communication skills. This role requires the ability to communicate directly with customer’s project teams via conference call in a presentation format.
• Strong PC skills including in depth knowledge of MS Word, Excel, Outlook
• Strong data entry skills
• Strong analytical and problem solving skills
• Excellent organizational, time management, and multi-tasking skills
• Attention to detail and accuracy
• Ability to work autonomously and in a team environment
• Self-motivated, with high learning aptitude, and initiative
• Flexible schedule – ability to be available outside the normal business hours as the role requires communication in real time.
• Ability and willingness to work more than a standard 40-hour work week, the work is time sensitive and must be completed in a timely manner
• Ability to work in a high stress environment with many other teams requiring timely interaction and immediate redirection of priorities
• Ability to work in a highly organized manner to stay in the know of the pertinent details of your projects and be able to articulate those details to team members or management as needed

• After submitting a resume, qualified candidates will be invited to complete two separate assessments
• Once the assessments are completed, candidates will participate in a pre-screening phone screen with Human Resources
• A select group of candidates will be interviewed (rounds of interviews may include the Director of Service Delivery, VP Carrier Operations, and others)

vCom is a cloud-based software and managed services company focused on helping enterprises simplify and better manage every phase of their IT lifecycle spend. Our growth, innovation, and strong customer relationships are driven by our incredible employees who thrive on delivering amazing outcomes for our customers and team members. vCom has received the prestigious Best Places to Work award in the SF Bay Area for 14years in a row and was one of Glassdoor's Best Places to Work in 2019 (Employee's Choice, Small Business List).

vCom Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.