Provides supervision for a team of skilled underwriters who review, analyze, and assess risk on life insurance applications and the underwriting support staff. Balances team coordination and leadership with financial and risk management acumen. Oversees daily workload, training, and production to ensure expectations and delivery timelines are understood, and stepping in to provide support, answer questions, or independently conduct research to analyze risk for specific and complex applications. Uses analytical skills and risk management to update and contribute to the existing guidelines for the underwriting department by developing and enacting policies and procedures. Identifies unnecessary or out-of-date processes to correct any inefficiency within the department. Attends industry-specific seminars to expand knowledge and remain current on industry developments. Researches and advises on requests that are dependent on the collaboration of multiple departments. Reviews audits for quality control ensuring that personnel followed proper procedures and company guidelines, and takes steps to resolve any discrepancies within the underwriting guidelines and for each employee individually to optimize the department's performance. Assists with daily, monthly, quarterly, and annual reporting for executive management. Responsible for payroll, attendance, time off requests, employee evaluations/performance reviews, ongoing constructive feedback, developing and empowering staff, staff hiring, and communicating new procedures and policies.
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