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JOB TITLE: Service Technician JOB CODE: 521
DEPARTMENT: Ice Factory
LOCATION NUMBER: Varies between Ice Factory & plant locations
REPORTS TO: Field Equipment Service Manager.
POSITION PURPOSE:
The primary function of a service technician is to repair, perform preventative maintenance, and install operational Reddy Ice Systems and equipment including related components.
DUTIES AND RESPONSIBILITIES:
1. Responsible for addressing the service issue that was reported.
a) All technicians must be neat in appearance and be in the company provided uniform.
b) The technician should enter the location carrying their ladder and tools on every service call.
c) The technician should locate the manager of caller and inform them of their presence.
d) If the call pertains to water of any type, the technician must attempt to clean it up while ensuring the area has been designated as a potential hazard area. This means placing floor hazard signs around the unit.
2. The technician is also responsible for identifying other service related issues during the initial assessment of the system while checking every component from the ice makers to the merchandisers.
3. The technician must ensure that the system functioning appropriately before leaving the customers location.
4. The technician must complete the designated service report and submit for processing.
5. The technician must perform the necessary duties of the retail merchandiser in order to maximize the production of ice for the customer.
6. The technician will check out with the manager or caller and inform them of the Ice Factorys performance status and ice level.
Release Date: 2012 2
7. The technician will report back to the dispatcher to inform them about the service completion and ther ability to receive and service another call.
8. Adhering to the Code of Business Ethics is essential. We value honesty and integrity above all else and we expect our employees to be committed to the highest ethical standards.
9. Make and assume other duties and responsibilities required or assigned by management.
CONTACTS:
Internal: Plant Manager with potential to report to Retail Merchandiser or Service Technician Supervisory and ISB Department Manager.
External: Retail Store Management
OPERATING RESPONSIBILITIES:
Repair; perform preventative maintenance and installation of Reddy Ice Systems.
SUPERVISORY RESPONSIBILITY:
None
EDUCATION AND EXPERIENCE:
- HVAC Mechanical Journeyman with the state of Oklahoma- Electrical and Plumbing experience preferred - Strong mechanical aptitude preferred - High School Diploma and/or equivalent
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
Will perform majority of work in retail stores; driving between retail stores and plant location. Must be able to lift 40lbs. Ability to climb ladder and work with light duty tools. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand and walk. Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus.
