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Service TechnicianLocation Oklahoma City, OKPatterson isn't just a place to work, it's a partner that cares about your success. One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization. Job SummaryWho are we looking for as a Service Technician II? Patterson Dental is looking for an independent worker who is interested in the field of bio-medical (dental) device and equipment repair. Service Technician II Overview: As a Service Technician II, you provide repair and installation on a variety of dental equipment and products including networking, computers and software in a Windows environment. The Service Technician learns and follows manufacturer guidelines relative to the repair of devices. Training is supplied by mentorship program with other branch technicians, manufacturers, online training courses and the Patterson Technology Center. Why join Patterson? Patterson Companies is an industry-leading specialty distributor serving the dental and veterinary supply markets. Driven to meet the needs of healthcare professionals in these growing markets, Patterson provides a total-package approach to doing business. Our customers benefit from a diverse platform of products and services, as well as the convenience and peace of mind that come with relying on one trusted partner for everything they need.Essential FunctionsDetermining parts, supplies or tools needed to complete service requests. Uses company-provided tools and test devices used to adjust, calibrate and repair equipment.
Managing vehicle inventory and restocking from branch inventory as necessary.
Ensuring both proper vehicle maintenance guidelines and safe driving habits are followed.
Repairing equipment to meet manufacturer's specifications as well as all company, OSHA or other agencies' policies related to asepsis.
Providing technical support for the repair of equipment after initial installation and ensuring that service commitments are met within standard response time.
Assisting in the training and mentoring of new members of the Service Technician team.
Training dental office staff on proper operation of installed systems.
Other duties as related to the Service Technician II position.
Job Qualifications What background and experience is needed as a Service Technician II?The ideal candidate will possess a minimum of a High School Diploma or equivalent, as well as 2-4 years of prior experience as a dental service technician.
A valid driver's license and clean driving record is required.
An Associate's degree in a computer-related field or technical training in the bio-medical or electronics field is preferred.
Competencies in the areas of customer service, organization, problem-solving, and interpersonal and communication skills are required.
General computer proficiency, including knowledge of Windows-based programs, familiarity with networking, and experience with peripherals such as printers, backups, scanners, modems, and Category 5 cabling is preferred.
General mechanical aptitude with prior experience in one of the areas of computer repair, carpentry, plumbing, heating, automotive, electricity, and/or electronics is strongly desired.
Advanced MS Office Suite experience is preferred
Working ConditionsWhat physical capabilities are required?You must be able to lift up to 100 pounds.
What's In It For You: We provide competitive benefits, unique incentive programs and rewards for our eligible employees: Full Medical, Dental, and Vision benefits and an integrated Wellness Program.
401(k) Match Retirement Savings Plan.
Employee Stock Purchase Plan (ESPP).
Paid Time Off (PTO).
Holiday Pay & Floating Holidays.
Volunteer Time Off (VTO).
Educational Assistance Program (Tuition Reimbursement).
Full Paid Parental and Adoption Leave.
LifeWorks (Employee Assistance Program).
Patterson Perks Program.
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