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JOB SUMMARY / PURPOSE Provides reception and administrative support services to patients and providers within and outside the SHS system.
Acts as a resource for questions about clinic practices. Handles accounts payable and front office issues in coordination with the clinic manager.
May be responsible for training new front office employees.
DEPARTMENT DESCRIPTION Samaritan Wound, Vein & Hyperbaric Medicine treats acute or chronic wounds caused by diabetes, surgery, injury, poor blood flow or other problems.
The scope of practice is physician driven and centered around wound vein and ostomy, as well as hyperbaric medicine. In 2015, the Albany clinic added two hyperbaric oxygen therapy chambers further expanding treatment options.
EXPERIENCE / EDUCATION / QUALIFICATIONS High school diploma or equivalent required. Experience and / or training in medical / insurance terminology required (i.
e. ICD-10, CPT codes, etc). Experience with practice management scheduling systems preferred. AGH Wound Ostomy : One (1) year experience in a medical office required.
KNOWLEDGE / SKILLS / ABILITIES Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests;
learning and motivation. Adaptability / Flexibility - Ability to respond quickly and appropriately to situations that may arise with high risk or diverse patient populations.
Ability to adjust actions in relation to others and adapt to offer best possible care to patients. Communication - Effective written and oral communication skills to explain complex issues, exchange information between team members, and tactfully discuss issues.
Ability to perform group presentations and listen to and understand complex information and ideas. Team Building - Ability to work, function and communicate on a multi-disciplinary team.
Possess the knowledge and skills to develop constructive and cooperative working relationships with others and maintain them over time.
Medical Terminology - Knowledge of medical records, procedures and terminology. Ability to read, interpret, and apply policies, procedures, laws, and regulations.
Social Perceptiveness - Ability to work with a diverse population from pediatrics to geriatrics. Basic understanding of age-related differences in caring for and / or communicating with patients and caregivers.
Possess personal sensitivity to the needs and experiences of others and a non-judgmental attitude towards persons of differing standards, values, lifestyles, and ages.
PHYSICAL DEMANDS
Occasionally
11 - 33% of the time)
Frequently
34 - 66% of the time)
WALK - INCLINE
LIFT (Floor to Waist : 0"-36") 40 - 60 Lbs
LIFT (Knee to chest : 24"-54") 20 - 40 Lbs
PUSH (0-20 pounds force)
PULL (0-20 pounds force)
CLIMB - STAIRS
LIFT (Floor to Waist : 0"-36") 0 - 20 Lbs
LIFT (Floor to Waist : 0"-36") 20 - 40 Lbs
LIFT (Waist to Eye : up to 54") 0 - 20 Lbs
LIFT (Overhead : 54" and above) 0 - 20 Lbs
WALK - LEVEL SURFACE
LIFT (Knee to chest : 24"-54") 0 - 20 Lbs
30 sec)
BEND FORWARD at waist
ROTATE TRUNK Sitting
ROTATE TRUNK Standing
GRASP Hand / Fist
CARRY 1-handed, 0 - 20 pounds
CARRY 2-handed, 0 - 20 pounds
MANUAL DEXTERITY Hands / wrists
