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Description Investigate, resolve, and document incoming questions and technical issues via phone and e-mail in a timely and effective manner. Request guidance from Senior CSE or Team Lead for highly complex issues. Act as Technical Account Manager for assigned accounts. Assist customers with optimization and training on our products Document all contact activity, including troubleshooting steps and problem resolution, in a call management system. Create knowledge articles for undocumented issues to reduce troubleshooting and research time of future calls. Provide quality customer service to customers & partners for a positive technical support experience. Verify, test and report product deficiencies or bugs to Senior Engineer or use defined enhancement / bug reporting process. Report to Senior CSE’s or Team Leads new process issues that impact customers, especially, when no procedure or process is in place for a given situation or when an existing process or procedure may need to be modified. Assist with teaching new hire CSE's product fundamentals or basics with support.QualificationsBasic Requirements: Bachelor degree or equivalent experience 2 years of experience in a technical support role or related role in a software support environment Working knowledge of Microsoft Office 2008 or later. Experience in Microsoft SQL (SQL queries and functional knowledge a must). Demonstrated proficiency in Windows 2003 or 2008 Server and Windows XP or Windows 7 Workstation. IIS knowledge or experience & understanding of internet technologies. HTML knowledge or experience. TCP/IP networking fundamentalsPreferred Qualifications: 4+ years technical support experience. Certifications in MCSE/MCA/MCDBA. BS in Computer Science or related field Oracle or other relational databases experience. Experience working in healthcare related field. Experience working with proprietary software. Experience coding or troubleshooting ASP.NET Applications.Requirements 2+ years of experience in a technical support role or related role in a software support environment Working knowledge of Microsoft Office 2008 or later. Experience in Microsoft SQL (SQL queries and functional knowledge a must). Demonstrated proficiency in Windows 2003 or 2008 Server and Windows XP or Windows 7 Workstation. IIS knowledge or experience & understanding of internet technologies . HTML knowledge or experience. TCP/IP networking fundamentalsTechnology doesn't change the world. People do.As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.Leader among IT staffing agenciesThe intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.© 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.Salary: DOELocation: BEAVERTON, ORDate Posted: January 24, 2020Employment Type: TemporaryJob Reference: 03600-0011348675Staffing Area: Technology
