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About us:
For the past 30 years, Ponderosa Heating and Cooling has been committed to one thing: Offering the very best heating and cooling services possible, along with truly exceptional customer care. Since 2006, weve been part of the Roth Heating & Cooling, Plumbing & Electrical family of companies. We are a full-service heating, ventilation, and air conditioning company based in Sisters, OR and serving all of Central Oregon, including Bend, Redmond, and the surrounding areas.
We are seeking a customer service representative to join our growing team. This position will be full-time and five days a week, Monday-Friday. This position will operate in an office environment. The customer service representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department. The starting salary for this position is between $15 and $17 per hour (DOE).
Essential Duties and Responsibilities:
Answer a high volume of incoming calls
Convert incoming customer calls into booked service appointments
Deliver call scripts with an authentic cadence; be clear, compelling and personable
Respond to customer requests, resolving issues and promoting the brand
Be professional and establish customer rapport, encouraging repeat business
Participate in training to boost booked calls and practice outbound calling
Adhere to the company's plan for resolving customer complaints quickly and favorably
Maintain and update customer accounts with complete and accurate information
Competencies and Qualifications:
Strong verbal and written communication skills
Strong typing skills
Problem solving skills
Time management
Teamwork orientation
Be able to respond calmly to stressful circumstances
Proficient with Microsoft Office products (Outlook, Word, Excel)
Preferred 2+ years' experience in customer service with high call volume
Click on the following link to apply: Customer Service Representative
