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The Role
Ponderosa Heating and Cooling is seeking a Customer Service Representative to join our growing team. This position will be full-time, Monday through Friday, 8:00 AM to 5:00 PM. This position will report directly to the Office Manager and operates in an office environment. The Customer Service Representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department. What We Offer
The starting wage will be $15 per hour. We offer 100% employer paid medical, dental, vision and life insurance for the employee and 50% employer paid medical, dental, and vision insurance for their spouse and/or children. Holiday pay and paid time off. 401(k) with an employer sponsored match program. Responsibilities
Answer a high volume of incoming calls
Convert incoming customer calls into booked service appointments
Deliver call scripts with an authentic cadence; be clear, compelling and personable
Respond to customer requests, resolving issues and promoting the brand
Be professional and establish customer rapport, encouraging repeat business
Participate in training to boost booked calls and practice outbound calling
Adhere to the company’s plan for resolving customer complaints quickly and favorably
Maintain and update customer accounts with complete and accurate informationQualifications for Success
High school diploma or equivalent
Must be able to pass a drug test
Proficiency with MS Office (Word, Excel, Outlook)
Preferred 2+ years’ experience in customer service with high call volume
Click on the following link to apply: Customer Service Representative
