Vacancy expired!
Come join our team! Pronghorn Resort is a growing luxury resort offering outstanding golf, luxury lodging, fine dining, social events, and exceptional guest and member service. Our employees are one of the reasons we are able to deliver authentic, genuine, creative, and exceptional hospitality services to our guests.
We are now hiring a Part-Time Night Auditor.
This position performs the established close of day functions for hotel and F&B operations. Represents the management in the absence of a department manager. Night Auditors will troubleshoot operational issues and or guest/ employee situations. Responsible for loss prevention and ensuring the safety of all people on property.
OVERALL RESPONSIBILITIES INCLUDE
- Maintain knowledge of: Daily arrivals/ departures/ house count, Features and services of the resort, Hours of operation for each outlet, Parking facilities, layout, and procedures.
- Reconcile daily department receipts, follow up on discrepancies.
- Perform all close of day tasks in SMS Host/ Touch programs.
- Ensure all departments are properly closed and ready for the next business day.
- Generate various reports. ie. Trace, Arrivals, Departures, Flash, Daily import to GL
- Assist late arriving guests with check in processes or guest requests.
- Assist guests with luggage.
- Respond to all emergencies as established in the Emergency procedure guide.
- Scrutinize daily arrivals and departures to ensure accuracy of guest information, rooming details, and special requests. Ensure delivery of welcome amenities.
- Follow up on email communications and guest concerns in a timely manner.
- Receive, analyze, and follow up on guest concerns and issues.
- Organize group arrivals and departures; ensure billing accuracy on group city ledgers.
- Regularly inspect guest history to ensure accuracy and encourage staff to utilize guest history.
QUALIFICATIONS
Required
- College or university qualifications or 2 years work related experience in Guest Services or Night Auditor capacity.
- Ability to work graveyard shift or variation thereof.
EMPLOYEE PERKS
- Complimentary golf.
- Generous food and beverage discounts.
- Spa discounts.
- Referral bonuses.
To apply, please visit us at our careers page at http://www.pronghornresort.com/details/careers/, and click on APPLY NOW.
You may also stop by and fill out an application at 65600 Pronghorn Club Drive Bend, OR 97701
