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SUMMARY
A true "Jack of All Trades" our Apple Specialists are able to take care of just about any customer that walks through our doors. From selling the latest and greatest Mac to troubleshooting the latest iOS update, our Apple Specialists can do it all. They are experts at finding our customers the best solution by getting to know our customers in a way that is unmatched by our competitors.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
Deliver Financial Results:
Meet or Exceed Profitability Goals
Deliver on Apple Service Metrics ( PSP , CSAT , ACSE )
Embrace a culture around Customer Satisfaction that meets the company's expectations
Embrace a culture around operational excellence within the store and service department
Enhance the Customer Experience:
Embrace a culture where all store employees utilize the Apple Customer Experience program to provide a transformational experience
Maintains their training requirements around our products, services, and operations in order to provide the best possible customer experience
Maintain all required service certifications as outlined by Apple
Enhance the Employee Experience:
Encourage a culture around open and honest feedback amongst the team
Required Competencies
Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers
Approachability - Is easy to approach and talk to. Builds rapport well and is a good listener.
Drive for Results - Can be counted on to exceed goals successfully. Is constantly and consistently one of the top performers.
Preferred Qualifications
BASIC AND PREFERRED QUALIFICATIONS ( EDUCATION and/or EXPERIENCE )
High school diploma or GED required; 1 or more years of accredited college study preferred
At least one year of successful organizational experience required
Qualifications
MINIMUM QUALIFICATIONS , JOB SKILLS , ABILITIES
Proficient ability to communicate effectively with others using written and spoken English including the ability to provide clear, constructive feedback to team members
Working ability to work cooperatively and collaboratively with others; conducts working relationships in a manner acceptable to others and to the organization
Working ability to work under demanding time constraints and production goals
Possess working analytical, problem solving and decision making skills
Proficient customer service skills
Working knowledge of Mac-based/Windows-based business computers and Microsoft Office programs; specifically, Access, Excel, Outlook, PowerPoint, Project and Word
Working ability to model consistently Simply Mac's commitment to a respectful, diverse, inclusive, and collaborative work environment
Consistently demonstrates a commitment to Simply Mac policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest, and ethical responsibilities
Ability to lift and/or move boxes, totes, and other objects weighing up to 50 lbs., horizontally, and from ground level to a minimum height of 4 feet.
Certified or the ability to become certified with minimal training in: Apple Sales Training Online ( ASTO ) - Product Professional, Apple Certified Macintosh Technician ( ACMT ), iOS Certification, Mac Integration Basics ( MIB ).
Working ability and willingness to learn new products and services in a timely manner
Knowledgeable and willing to learn current and future technology and solutions
