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CHNW is a not-for-profit organization that was started by students to support students in the areas of housing, participation, and connection. As a community, we accomplish this mission by employing the shared cultural values of competence, collaboration, autonomy, and positive impact. This is about innovation, constant evolution and development. Our employment positions are not static, and we fully expect that all staff will be learning, gaining skills and strengthening abilities to move up or out in the quest to make the world a better place.
Required training dates for this position: July 1-12
Job Title: Resident Ambassador
Status: Part-Time
Type: Non-Exempt
Hours: 0.5 FTE
Reporting Structure: Lead Resident Ambassador
Wage: $13.50 - $14.50/hr
Start Date: July 1st, 2019
Additional Benefits:
$450 monthly rental concession
Free parking
$45 monthly cell phone reimbursement
Position Overview:
As a Resident Ambassador, a major aspect of this role is supporting the office and resource centers for our residents, as well as provide after-hours oversight and response. Additionally, this role services the student services function of the organization, serving as a liaison between residents and staff to meet the needs of the community. Certain intentional programming and events are included in the student services component.
Essential Job Functions:
The information provided below encompasses the functions and capabilities linked with this position.
Duties and Responsibilities
Responsible for community office hours and after-hours tenant response:
- Work with the Resident Ambassador team to participate in a monthly after-hours on-call rotation
- Serve as on-site responder for after-hours calls and emergencies within 15 minutes from time of call during scheduled on-call times
- Interface with first responders (Police Officers, Public Safety, EMT, Fire Department, etc) for after-hours emergencies
- Assist with basic maintenance requests after hours (i.e. unclogging toilets, turning off water, etc.)
- Submit accurate and timely documentation for after-hours calls, incidents, other building concerns and observations
- Regularly staff and provide customer service to residents in the designated office in the community
- Assist with the management of package and mail systems, including package management software maintenance, storage and organization, and vendor relations with package and mail carriers
- Provide leasing support as needed to include tours and prospect communication
- Coordinate and facilitate a minimum of one community event per month
- Participate in additional projects as assigned by student services leadership
- Maintain a working knowledge of the safety systems and basic routine maintenance skills
- Engage with the community Resident Council as agreed upon at your site
- Maintain continuous communication with site staff in a timely and professional manner
Provides resident support and serves as a leader in the community:
- Provide the highest level of customer service to residents and customers at all times
- Coordinates with site staff to ensure all office and on-call hours are covered
- Attend and participate in bi-monthly 1:1 meetings with manager, and team meetings
- Participate in organization meetings, trainings, and events
- Maintain positive stewardship of CHNW mission and values at all times
- Collaborate with site staff and resident council to address community needs
- Assist with marketing activities and outreach communication aimed at increasing community involvement
- Perform additional duties as assigned
Preferred Qualifications and Experience:
- Must live in the CHNW housing community that the position is located in during the duration of your employment (Please see our rental criteria)
- Experience in Customer Service is preferred, but not required
- Experience in residence life, housing, and/or property management is preferred, but not required
- Experience in leadership, team support, and/or supervision is preferred, but not required
Skill Profile:
The individual in this position is expected to possess and utilize their:
- Critical Thinking Skills: When something doesnt work, you are able to either fix the problem or find an effective and efficient work-around in even the most complex situations
- People Skills: You are compassionate and patient with people. You have experience working effectively with, and in support of, diverse populations including members of LGBTQ+ communities, culturally and racially diverse individuals, and people with disabilities
- Professional Skills: You are able to act professionally and manage challenging situations, like conflict, appraching these situations as teachable moments
- Teamwork Abilities: Youre able to work productively with the team and demonstrate collaborative communications and team problem solving skills
- Confidential Skills: You understand the importance of confidentiality and know when information of the highest level requires the utmost care and discretion
- Project Management Skills: You have a proven track record of managing and leading projects from start to finish and can handle managing and coordinating people to deliver effectively
- Organization Skills: You can manage multiple deadlines and priorities simulatanously
- Understand and uphold CHNW policies and procedures as well as basic Landlord/Tenant Laws
Capability Requirements:
Majority of work is completed in a general office environment with exposure to moderate levels of noise in a well-lit, well-ventilated and fast paced environment; continuously required to read computer screen. Minimal travel is required, 5% or less; travel is regional in scope requiring travel by driving.
This position will be open until filled
College Housing Northwest is proud to be committed to hiring a diverse and inclusive workforce that drives innovation and opens access to various perspectives, ideas, and backgrounds. As part of our commitment to a diverse and inclusive workforce, College Housing Northwest provides equal employment opportunities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, national origin, age, protected veteran or disabled status, genetic background, or any characteristic that is protected by applicable local, state, or federal laws.
TO APPLY: https://chnw.bamboohr.com/jobs/view.php?id=104
